Job Summary
The Manager is responsible for overseeing the daily operations of the beauty and aesthetic establishment, ensuring smooth business operations, excellent customer service, effective staff performance, and achievement of business objectives. The Manager will coordinate with employees, clients, suppliers, and management to maintain high standards of service and professionalism.
Responsibilities
Oversee daily operations to maintain smooth business functioning and deliver high service standards in the beauty and aesthetic establishment
Manage and supervise therapists, beauty specialists, receptionists, and other staff to optimize team performance and service delivery
Prepare staff schedules, allocate duties, and monitor attendance and performance to ensure operational efficiency
Enforce adherence to company policies, operational procedures, hygiene standards, and service guidelines among employees
Monitor and evaluate the quality of beauty, aesthetic, and wellness services to ensure customer satisfaction
Handle customer enquiries, feedback, complaints, and service-related concerns professionally to maintain positive client relationships
Build and sustain strong relationships with existing and potential customers to support business growth
Support sales activities, promotions, membership programmes, packages, and customer retention initiatives to drive revenue
Track daily sales, appointments, and customer bookings to assess business performance and identify trends
Assist in setting sales targets and implement strategies to achieve business objectives and growth
Monitor inventory levels and coordinate purchasing of beauty products, equipment, and supplies to ensure availability
Liaise with suppliers and service providers to maintain smooth procurement and service operations
Ensure premises, treatment rooms, equipment, and facilities are clean, well-maintained, and presentable to customers
Monitor operational expenses and assist with budgeting and cost-control measures to optimize profitability
Train, guide, and motivate employees to maintain consistent service standards and enhance team capabilities
Assist with recruitment, onboarding, and staff development to build a skilled and motivated workforce
Maintain accurate records of customers, staff, sales, inventory, and daily operations for reporting and compliance
Ensure compliance with company policies, workplace requirements, and relevant regulations to uphold standards
Prepare operational and performance reports for management to inform decision-making
Identify opportunities to improve services, customer experience, operational efficiency, and business growth
Perform other managerial and operational duties as assigned by the company