Full Time Associate Key Account Manager (Pharmacy) Jobs, in Kao Malaysia Selangor - Maukerja

The ideal candidate is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our customers. You will focus on growing and developing existing clients, as well as generating new business by identifying, implementing and executing new strategies. 

Key Responsibilities :

Account & Business Management

• Support the management of day-to-day business relationships with assigned pharmacy accounts and ensure smooth communication and execution of agreed business plans.
• Monitor monthly and YTD sales performance against budget, target and previous year, identify performance gaps and support corrective actions.
• Support the preparation of regular business reviews, sales updates, forecasts and account presentations.
• Assist in the development and implementation of annual Joint Business Plans (JBP) and account strategies.
• Identify opportunities to drive incremental sales and business growth within assigned accounts.

Sales, Commercial & Profitability Management

• Support sales achievement through effective planning and execution of promotions, product launches, displays and seasonal activities.
• Monitor sell-in, sell-out, stock levels and key SKU performance, highlighting risks such as out-of-stock, slow-moving products and underperformance.
• Work closely with Supply Chain and Customer Service to support product availability and minimise OOS issues.
• Identify opportunities for additional orders, secondary displays and incremental business.
• Monitor promotional spending and trade investment, and support analysis of promotional effectiveness and ROI.

Customer Relationship Management

• Build and maintain effective working relationships with pharmacy buyers and relevant customer stakeholders.
• Support commercial discussions and negotiations relating to promotional mechanics, trading terms, displays, launches, assortment and incremental visibility.
• Prepare commercial proposals and supporting data for customer discussions.
• Understand customer priorities and support the development of proposals aligned with both customer and company objectives.
• Follow up on customer enquiries and issues, coordinating with internal teams to ensure timely resolution.

NPD, Listing & Assortment Management

• Support new product listing and launch execution, ensuring required information and documentation are submitted accurately and on time.
• Coordinate with Marketing, Trade Marketing, Regulatory, Supply Chain and other functions to support smooth NPD execution.
• Follow up with customers to ensure product listings are completed and products are available for launch.
• Monitor assortment, distribution, store coverage and SKU productivity.
• Identify opportunities to improve distribution and productivity of existing listings.
• Support recommendations for underperforming SKUs and assortment optimisation.

Promotion & In-Store / Omnichannel Execution

• Support promotional planning and execution, including promotion mechanics, ordering, displays, GWP and other activation activities.
• Identify opportunities for additional visibility, secondary displays and incremental activations.
• Work closely with Trade Marketing to support POSM and in-store execution.
• Monitor online and offline sales performance and identify opportunities to support omnichannel growth.
• Coordinate with customers and internal Digital/E-commerce teams on online launches, promotions, product content and digital visibility.

Forecasting, Supply & Inventory Management

• Support the development and maintenance of accurate sales forecasts based on historical trends, promotional plans, NPD launches and customer requirements.
• Work closely with Supply Chain to align demand forecasts with inventory and supply plans.
• Monitor inventory levels and product availability and flag potential overstock, understock and supply risks.
• Support regular forecast reviews and recommend adjustments based on actual performance and market developments.

Business Analysis & JBP

• Analyse sales performance by brand, SKU, promotion and activity to identify growth opportunities and key performance drivers.
• Prepare monthly and quarterly business updates and provide insights on key sales drivers, gaps and opportunities.
• Use customer, category and market information to support recommendations on assortment, promotion, display and investment.
• Support the development and tracking of annual Joint Business Plans, including sales targets, category priorities, NPD pipeline, promotional calendar and visibility plans.
• Translate business data and customer insights into actionable recommendations for account growth.

Cross-Functional Collaboration

• Work closely with Marketing, Trade Marketing, Supply Chain, Finance, Customer Service, Regulatory and Sales Operations to ensure smooth execution of customer initiatives.
• Coordinate internal alignment on key launches, promotions, forecasts and customer requirements.
• Ensure customer requirements, timelines and deliverables are clearly communicated to relevant stakeholders.
• Follow up across functions to ensure agreed actions are completed within the required timelines.
• Escalate key business risks and support timely resolution.
  

Requirements:

• Bachelor’s Degree or higher in Business Administration, Marketing, or a related field.
• Minimum 3 years of experience in Key Account Management within the FMCG industry.
• Experience handling pharmacy, accounts is preferred.
• Strong analytical and commercial mindset with good understanding of sales performance and trade activities.
• Good planning, organisational and problem-solving skills.
• Strong interpersonal, communication and presentation skills.
• Proficient in Microsoft Office, particularly Excel and PowerPoint.
• Proactive, self-motivated and results-oriented with a strong willingness to learn.
• Able to work effectively with cross-functional teams and manage multiple priorities.
• Possess own transport and willing to travel as required.