- Bedok East Region (Singapore) Singapore
Full Time Infrastructure Engineer Jobs, Salary up to SGD 14,000 in DIGITAL BIZ SOLUTIONS PTE. LTD. East Region (Singapore) - Maukerja
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Job Description
Responsibilities
The IT Infrastructure Engineer is responsible for designing, implementing, operating, and maintaining secure, reliable, and scalable ICT infrastructure to support business operations and digital services across various client projects. The role also provides end-user technical support to ensure users can effectively utilise IT systems, devices, and enterprise services.
Key Responsibilities
1) Infrastructure Support
Design, implement, administer, and support server, cloud, network, endpoint, and platform infrastructure across multiple client environments.
Monitor infrastructure health, availability, capacity, and performance to ensure reliable service delivery.
Perform system upgrades, patch management, backup, disaster recovery, and infrastructure lifecycle management.
Implement infrastructure automation and operational improvements to enhance efficiency and reliability.
Ensure compliance with applicable security policies, standards, and governance requirements (client and industry-aligned).
Support infrastructure projects including cloud migration, technology refresh, and system implementation initiatives.
2) End User Support
Provide Level 1 and Level 2 technical support for end-user computing devices, operating systems, productivity applications, collaboration tools, printers, and peripherals.
Troubleshoot and resolve hardware, software, network connectivity, and access-related issues within agreed service levels (SLAs).
Support onboarding and offboarding activities, including workstation provisioning, software installation, account setup, and access configuration.
Assist users with enterprise collaboration platforms, email, remote access, and workplace technology services.
Escalate complex incidents to specialised support teams or vendors and coordinate issue resolution.
Maintain accurate documentation of incidents, service requests, technical procedures, and knowledge articles.
Support IT service continuity by participating in after-hours support, maintenance windows, or incident response when required.
3) Stakeholder & Service Management
Work closely with client stakeholders, internal project teams, vendors, and service providers to deliver quality ICT services across concurrent engagements.
Provide technical advice and user guidance to improve IT adoption and user experience.
Identify recurring issues and recommend preventive measures and service improvements.
Required Skills & Experience
Degree or Diploma in Computer Science, Computer Engineering, Information Technology, or equivalent.
Professional certifications in AWS, Azure, CCNA, or ITIL v3 Foundation are advantageous.
Relevant experience designing, deploying, and managing enterprise ICT infrastructure, including cloud services (e.g., AWS).
Strong technical knowledge of network technologies (LAN, WAN, SDN, etc.) as a primary practice area; knowledge of supporting areas such as infrastructure security is beneficial.
Proactive and dedicated, with leadership and multitasking capabilities; able to work independently with minimal supervision.
Experience in contract and vendor management.
Strong communication skills (written and verbal) with the ability to present ideas and engage stakeholders effectively.
Team player with strong organisational and people-handling skills.
Welcome to DBiz.Ai (Digital Biz Solutions), a trailblazer in the realm of digital transformation and AI-driven solutions. At DBiz, we pride ourselves on our relentless pursuit of excellence and innovation, empowering businesses to thrive in the digital age. Our mission is to harness the power of digital technologies and artificial intelligence to deliver cutting-edge solutions that drive efficiency, enhance customer experiences, and create sustainable value for our clients.
Who We Are:
DBiz is a forward-thinking digital solutions provider, specializing in leveraging the latest advancements in technology to solve complex business challenges. Our team comprises seasoned experts in artificial intelligence, rapid product engineering using low-code, RPA, platform engineering, data analytics, and digital strategy, all dedicated to pushing the boundaries of what is possible. With a deep understanding of various industries, we tailor our solutions to meet the unique needs of each client, ensuring a personalized approach to digital transformation.
Our Expertise:
At DBiz.Ai, our core strength lies in our expertise in AI and digital technologies. We offer a comprehensive suite of services designed to address the full spectrum of digital transformation needs:
AI-First:
Predictive Analytics: Empowering businesses with data-driven insights to anticipate trends and make informed decisions.
Natural Language Processing: Enhancing customer interactions through advanced language understanding and conversational AI.
Computer Vision: Revolutionizing industries with image and video analysis capabilities for improved operational efficiency.
Rapid Product Engineering:
Accelerated Development: Fast-tracking product development cycles to bring innovative solutions to market quickly.
Agile Methodologies: Implementing agile practices to ensure flexibility, adaptability, and continuous improvement throughout the development process.
Quality Assurance: Ensuring high standards of product quality and reliability through rigorous testing and validation.
Platform Engineering:
Microsoft: Leveraging the power of Microsoft's ecosystem to build robust and scalable enterprise solutions.
OutSystems: Utilizing OutSystems' low-code platform for rapid application development and deployment.
Salesforce: Integrating Salesforce to enhance customer relationship management and drive business growth.
ServiceNow: Implementing ServiceNow to streamline IT operations and improve service delivery.
Why Choose DBiz:
Proven Track Record:
Our portfolio showcases a history of successful projects and satisfied clients across various industries.
Innovative Approach:
We stay ahead of the curve by continuously exploring and adopting the latest technological advancements.
Customer-Centric:
Our client-first philosophy ensures that we always prioritize the needs and goals of our customers.
Expert Team:
Our team of skilled professionals brings a wealth of knowledge and experience to every project, guaranteeing high-quality results.
Collaborative Partnerships:
We believe in fostering strong partnerships with our clients, working together to achieve mutual success.
Join Us:
At DBiz.Ai, we are always on the lookout for passionate and talented individuals who share our vision of leveraging technology to create a better future. Whether you are an experienced professional or a recent graduate, DBiz offers a dynamic and supportive environment where you can grow your career and make a significant impact.
Key Responsibilities
1) Infrastructure Support
Design, implement, administer, and support server, cloud, network, endpoint, and platform infrastructure across multiple client environments.
Monitor infrastructure health, availability, capacity, and performance to ensure reliable service delivery.
Perform system upgrades, patch management, backup, disaster recovery, and infrastructure lifecycle management.
Implement infrastructure automation and operational improvements to enhance efficiency and reliability.
Ensure compliance with applicable security policies, standards, and governance requirements (client and industry-aligned).
Support infrastructure projects including cloud migration, technology refresh, and system implementation initiatives.
2) End User Support
Provide Level 1 and Level 2 technical support for end-user computing devices, operating systems, productivity applications, collaboration tools, printers, and peripherals.
Troubleshoot and resolve hardware, software, network connectivity, and access-related issues within agreed service levels (SLAs).
Support onboarding and offboarding activities, including workstation provisioning, software installation, account setup, and access configuration.
Assist users with enterprise collaboration platforms, email, remote access, and workplace technology services.
Escalate complex incidents to specialised support teams or vendors and coordinate issue resolution.
Maintain accurate documentation of incidents, service requests, technical procedures, and knowledge articles.
Support IT service continuity by participating in after-hours support, maintenance windows, or incident response when required.
3) Stakeholder & Service Management
Work closely with client stakeholders, internal project teams, vendors, and service providers to deliver quality ICT services across concurrent engagements.
Provide technical advice and user guidance to improve IT adoption and user experience.
Identify recurring issues and recommend preventive measures and service improvements.
Required Skills & Experience
Degree or Diploma in Computer Science, Computer Engineering, Information Technology, or equivalent.
Professional certifications in AWS, Azure, CCNA, or ITIL v3 Foundation are advantageous.
Relevant experience designing, deploying, and managing enterprise ICT infrastructure, including cloud services (e.g., AWS).
Strong technical knowledge of network technologies (LAN, WAN, SDN, etc.) as a primary practice area; knowledge of supporting areas such as infrastructure security is beneficial.
Proactive and dedicated, with leadership and multitasking capabilities; able to work independently with minimal supervision.
Experience in contract and vendor management.
Strong communication skills (written and verbal) with the ability to present ideas and engage stakeholders effectively.
Team player with strong organisational and people-handling skills.
Welcome to DBiz.Ai (Digital Biz Solutions), a trailblazer in the realm of digital transformation and AI-driven solutions. At DBiz, we pride ourselves on our relentless pursuit of excellence and innovation, empowering businesses to thrive in the digital age. Our mission is to harness the power of digital technologies and artificial intelligence to deliver cutting-edge solutions that drive efficiency, enhance customer experiences, and create sustainable value for our clients.
Who We Are:
DBiz is a forward-thinking digital solutions provider, specializing in leveraging the latest advancements in technology to solve complex business challenges. Our team comprises seasoned experts in artificial intelligence, rapid product engineering using low-code, RPA, platform engineering, data analytics, and digital strategy, all dedicated to pushing the boundaries of what is possible. With a deep understanding of various industries, we tailor our solutions to meet the unique needs of each client, ensuring a personalized approach to digital transformation.
Our Expertise:
At DBiz.Ai, our core strength lies in our expertise in AI and digital technologies. We offer a comprehensive suite of services designed to address the full spectrum of digital transformation needs:
AI-First:
Predictive Analytics: Empowering businesses with data-driven insights to anticipate trends and make informed decisions.
Natural Language Processing: Enhancing customer interactions through advanced language understanding and conversational AI.
Computer Vision: Revolutionizing industries with image and video analysis capabilities for improved operational efficiency.
Rapid Product Engineering:
Accelerated Development: Fast-tracking product development cycles to bring innovative solutions to market quickly.
Agile Methodologies: Implementing agile practices to ensure flexibility, adaptability, and continuous improvement throughout the development process.
Quality Assurance: Ensuring high standards of product quality and reliability through rigorous testing and validation.
Platform Engineering:
Microsoft: Leveraging the power of Microsoft's ecosystem to build robust and scalable enterprise solutions.
OutSystems: Utilizing OutSystems' low-code platform for rapid application development and deployment.
Salesforce: Integrating Salesforce to enhance customer relationship management and drive business growth.
ServiceNow: Implementing ServiceNow to streamline IT operations and improve service delivery.
Why Choose DBiz:
Proven Track Record:
Our portfolio showcases a history of successful projects and satisfied clients across various industries.
Innovative Approach:
We stay ahead of the curve by continuously exploring and adopting the latest technological advancements.
Customer-Centric:
Our client-first philosophy ensures that we always prioritize the needs and goals of our customers.
Expert Team:
Our team of skilled professionals brings a wealth of knowledge and experience to every project, guaranteeing high-quality results.
Collaborative Partnerships:
We believe in fostering strong partnerships with our clients, working together to achieve mutual success.
Join Us:
At DBiz.Ai, we are always on the lookout for passionate and talented individuals who share our vision of leveraging technology to create a better future. Whether you are an experienced professional or a recent graduate, DBiz offers a dynamic and supportive environment where you can grow your career and make a significant impact.
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