- Singapore
Full Time Production Support Jobs, in Tech Aalto Pte Ltd - Maukerja
Share
Save
Working Location
Job Description
Responsibilities
Tech Aalto Pte Ltd
Singapore
Role Summary
The L1 Production Support Engineer for VisionPLUS 10 (Flex) at the client is responsible for monitoring,
triaging, and resolving first-level issues across VisionPLUS 10 modules. This includes batch job
monitoring, incident handling, and coordination with L2/L3 teams for escalations.
Key Responsibilities
Monitor application and batch job alerts related to VisionPLUS 10 (Flex).
Perform daily health checks and validations across modules like CMS, FAS, TRAMS, ITS, etc.
Handle initial triage of incidents and user tickets.
Provide quick fixes and workarounds for known issues.
Maintain SOP documentation and knowledge base for recurring issues.
Escalate unresolved or complex problems to L2/L3 teams.
Coordinate with development, infrastructure, and vendor teams.
Support monthly release deployments and patching activities.
Prepare RCA and incident reports.
Serve as the first point of contact for VisionPLUS 10 -related incidents and service requests.
Assist with routine tasks such as password resets, account unlocks, and basic configuration
changes.
Required Skills & Experience
2 to 5 years relevant experience in L1 support roles, preferably in banking or card systems.
Basic understanding of VisionPLUS 10 (Flex) architecture and core modules.
Exposure to JCL, COBOL, VSAM, CICS is a must.
Exposure to Microfocus environment (Flex) is a must – Basic Linux commands, WinSCp, Putty, DMC, Scheduler for Open Technologies
Familiarity with SQL/DB2 and log analysis – Good To Have
Strong communication and customer service orientation.
Experience with ITSM tools (e.g., ServiceNow, Remedy)
Knowledge of ITIL practices preferred – Good To Have
Client-Specific Context
The role is part of a broader support structure involving 24x7 coverage for over 50 applications. The
support team is based in Hyderabad and works closely with client onsite team. VisionPLUS 10 (Flex)
modules in scope include CMS, FAS, TRAMS, MBS, ITS, among others
When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the Tech Aalto Privacy Policy, a copy of which is published at Tech Aalto’s website (*************)
Confidentiality is assured, and only shortlisted candidates will be notified for interviews.
The L1 Production Support Engineer for VisionPLUS 10 (Flex) at the client is responsible for monitoring,
triaging, and resolving first-level issues across VisionPLUS 10 modules. This includes batch job
monitoring, incident handling, and coordination with L2/L3 teams for escalations.
Key Responsibilities
Monitor application and batch job alerts related to VisionPLUS 10 (Flex).
Perform daily health checks and validations across modules like CMS, FAS, TRAMS, ITS, etc.
Handle initial triage of incidents and user tickets.
Provide quick fixes and workarounds for known issues.
Maintain SOP documentation and knowledge base for recurring issues.
Escalate unresolved or complex problems to L2/L3 teams.
Coordinate with development, infrastructure, and vendor teams.
Support monthly release deployments and patching activities.
Prepare RCA and incident reports.
Serve as the first point of contact for VisionPLUS 10 -related incidents and service requests.
Assist with routine tasks such as password resets, account unlocks, and basic configuration
changes.
Required Skills & Experience
2 to 5 years relevant experience in L1 support roles, preferably in banking or card systems.
Basic understanding of VisionPLUS 10 (Flex) architecture and core modules.
Exposure to JCL, COBOL, VSAM, CICS is a must.
Exposure to Microfocus environment (Flex) is a must – Basic Linux commands, WinSCp, Putty, DMC, Scheduler for Open Technologies
Familiarity with SQL/DB2 and log analysis – Good To Have
Strong communication and customer service orientation.
Experience with ITSM tools (e.g., ServiceNow, Remedy)
Knowledge of ITIL practices preferred – Good To Have
Client-Specific Context
The role is part of a broader support structure involving 24x7 coverage for over 50 applications. The
support team is based in Hyderabad and works closely with client onsite team. VisionPLUS 10 (Flex)
modules in scope include CMS, FAS, TRAMS, MBS, ITS, among others
When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the Tech Aalto Privacy Policy, a copy of which is published at Tech Aalto’s website (*************)
Confidentiality is assured, and only shortlisted candidates will be notified for interviews.
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.
Learn More