Full Time Customer Service Executive Jobs, in Global Feeder Shipping (M) Selangor - Maukerja

Global Feeder Shipping (M) Sdn Bhd is part of the Global Feeder Shipping Group, a growing regional shipping company providing reliable feeder and container shipping solutions across Asia. Join our dynamic team and be part of a fast-paced, international maritime business where your contributions make a difference.

Key responsibilities

• Manage customer service inquiries, both in emails and over the phone in a timely manner

• Communicate with customers over the phone or via email by providing assistance needed

• Provide customers with accurate and up-to-date information about products and newly launched services

• Prepare an updated sailing schedule on a daily basis aligned with Principal direction, DPS/LTS and terminal information

• Receive and process customer bookings with courtesy and promptly

• Manage daily booking acceptance based on availability and precision counting given by Principal in their daily BTL-Balance to Load updates

• Ensure proper approval is received for special commodity prior to releasing booking to customer

• Ensure customer's MLO and Payer details are validated when accepting booking and updating them in CBF- Container Booking Forecast

• Alert Sales for new MLO and Payer in order for them to process KYC for accounting prior sailing

• Maintain a complete CBF with details such as MLO, payer, volume, type on a daily basis

About you

• Minimum 1-3 years' experience

• Fluency in English

• Bachelor's or Diploma (3 years)

We regret that only shortlisted candidates will be contacted.