Full Time Client Relationship Manager Jobs, Salary up to SGD 6,000 in PACIFIC PRIME INSURANCE BROKERS SINGAPORE PTE. LTD. Central Region (Singapore) - Maukerja

Job Description:
Ensuring renewal notices are issued to clients in a timely manner

Using the Renewal CRM to manage policy allocations

Following up with clients regularly, ensuring they have received the renewal documents and that the renewal of the policy is processed in a timely manner

Offering alternative options to clients in case they are unhappy with the current policy, while making them aware of the pros and cons of changing insurance providers (pre-existing conditions, waiting periods, etc.)

Expediting the resolution of clients’ problems and complaints

Coordinating with the Administration team for the processing of renewals, applications, and paperwork up until the completion of payment

Independently organizing midterm campaigns for the assigned portfolio of clients to generate referrals

Maintaining strong knowledge of internal tools (Outlook, Yellow Sheets, CRM, MO, etc.), following their associated procedures, and efficiently utilizing them to achieve the highest possible customer retention

Constantly building and maintaining an understanding and knowledge of insurance companies’ products and services, and being able to identify and compare their advantages, pitfalls, and selling points

Coordinating with the New Business, Corporate, and Claims teams when required

Requirements:
Proactive and service-oriented with a can-do attitude

Sales driven, positive and results-oriented

Excellent interpersonal and communication skills

BCP, PGI, ComGI and HI certifications are required for licensing
Pacific Prime is a leading global insurance advisor and global employee benefits specialist with over 500,000 clients worldwide. With offices across Singapore, Australia, China, Hong Kong, Indonesia, Malaysia, Mexico, Thailand, Philippines, United Arab Emirates, United Kingdom, and United States, we are able to offer a wide range of insurance solutions that transcend global and regional boundaries.

We have close to 1300 employees globally, making us one of the largest intermediaries in Asia’s medical insurance and a leading distributor of International Medical Insurance plans. We arrange all types of insurance services worldwide with a diversified client base that includes both corporations and individuals.