Role Overview
The Engagement Lead serves as the primary account and delivery representative responsible for managing outcome-based engagements under the Master Contract. The role leads RFQ responses, defines delivery strategies, oversees governance, manages client relationships, and ensures successful achievement of agreed business outcomes, success measures, and contractual commitments.
Key Responsibilities
Lead end-to-end response preparation for outcome-based RFQs, proposals, and client opportunities.
Define delivery approaches, resource plans, governance models, assumptions, dependencies, risks, and success measures.
Own customer engagement strategy, account management, and relationship development.
Serve as the primary client-facing representative throughout the engagement lifecycle.
Ensure that proposed solutions, delivery models, and commercial approaches align with client requirements and expected outcomes.
Lead solutioning workshops involving business, delivery, architectural, and commercial teams.
Establish project governance structures, reporting mechanisms, and stakeholder communication plans.
Drive successful execution of contracted outcomes and client acceptance criteria.
Manage delivery risks, escalations, issues, and dependencies across projects and teams.
Oversee contract compliance, financial performance, and commercial governance.
Review estimates, effort models, pricing assumptions, and delivery plans for modernization and transformation engagements.
Provide executive reporting and governance updates to clients and management stakeholders.
Coordinate multidisciplinary teams across architecture, analysis, engineering, quality assurance, and project management.
Maintain strong client satisfaction and long-term account growth opportunities.
Support business development activities and strategic account planning.
Required Skills & Experience
Minimum
12+ years of experience
in account management, delivery management, program management, consulting, or client engagement leadership roles.
Proven experience leading RFQ, RFP, proposal, and tender response activities.
Experience managing fixed-price, outcome-based, or managed service engagements.
Strong understanding of contract governance, commercial management, and client reporting.
Experience delivering modernization, transformation, system analysis, or technology implementation programs.
Strong stakeholder management, negotiation, and executive communication skills.
Experience managing multi-disciplinary delivery teams.
Strong financial, delivery, and governance management capabilities.
Preferred Skills
Outcome-Based Delivery Management
Public Sector Engagement Management
Account Governance
Commercial Management
Delivery Assurance
Program Governance
Contract Administration
Risk Management
Proposal Development
Business Case Development
Preferred Certifications
Project Management Professional (PMP)
PRINCE2 Practitioner
Company Overview – CMC APAC
CMC APAC Pte. Ltd.
, a member of
CMC Global
under
CMC Corporation,
is a Singapore-based regional hub delivering ICT and digital transformation solutions across the Asia-Pacific region.
As the Asia-Pacific arm of CMC Global, CMC APAC extends the Group’s technological expertise into one of the world’s most dynamic digital markets. Building on a strong foundation as a leading digital transformation (DX) provider in Vietnam, we serve as a strategic hub for delivering AI, Data, Cloud, and next-generation technology solutions across the region.
About CMC Global
CMC Global is a leading technology and AI transformation services provider, serving over 300 global clients across industries such as:
Banking & Financial Services
Healthcare
Manufacturing
Automotive
The company delivers end-to-end solutions in AI, Data, Cloud, and Digital Transformation, supporting enterprises in solving complex business challenges at scale.
Founded in 2017, CMC Global builds upon the long-standing legacy of CMC Corporation (established in 1993), one of Vietnam’s leading technology groups, with a vision to bring Vietnamese ICT solutions to the global market.
Global Presence & Capabilities
With an international network spanning Asia-Pacific, Europe, and North America, CMC Global provides:
24/7 global delivery capability
Strong engineering talent pool
Scalable and cost-effective delivery models
At CMC APAC, we combine global delivery excellence with local market expertise to support enterprises in achieving:
Operational efficiency
Business growth
Sustainable, long-term value
Learn More
CMC APAC: https://cmc-apac.sg/
CMC Global: *************