Full Time Customer Success Representative Jobs, Salary up to SGD 4,500 in PLATO MEDICAL PTE. LTD. Central Region (Singapore) - Maukerja

Please apply through the following form: *************

Do you love learning systems in detail and teaching them to others with patience? Do you love gadgets and want to share your appreciation of technology with other people?

Plato is a Southeast Asian clinic's operating system, helping clinics automate the work of one team member at their practice. We support thousands of healthcare providers in automating the work of one person at each of their practices. Plato is Singapore's most popular web-based software and is growing fast in Malaysia, Hong Kong, and Brunei.

A Customer Success Representative at Plato has two broad tasks: first, Customer Success representatives manage inbound customer support queries - standard support. Second, inbound onboarding goes through the Customer Success team - Customer Success representatives manage inbound prospects, guiding them through the software buying process.

At Plato, we value outcomes over facetime - we are disciplined and maintain work-life separation, which leads to work-life balance for our team. Customer Success Representatives work from Plato’s office - based out of Novena.

If you have the following background and experience, we’d love to hear from you:

Strong Communication Skills: We’re looking for solid communicators. You should be able to understand others even if they don’t communicate, use stories effectively to convey a point, and be able to explain one concept in various ways.

Consultative sales skills: While this is not a sales role, we value the ability to understand what an external prospect or customer wants to achieve, and to think about how to achieve that outcome in the context of Plato.

Organizational abilities: Inbox zero is your mantra. You should be able to stay organized and complete tasks on time.

Prior experience in SaaS: If you’ve worked for a SaaS company, that’s a huge plus - please let us know!

Please apply through the following form: *************
Plato builds and manages Singapore's most popular web-based clinic management software and EMR.

Before Plato, doctors and their staff spent a lot of time and energy on admin work. They would have to make appointments manually, manage complex medical bills, and deal with the hassle of paper medical records. Time doctors and nurses would have preferred to spend with patients or expanding their practice would instead go to repetitive and tedious admin work.

Plato aims to automate all of the admin work needed to run a clinic. Our primary goal is to streamline the admin work of every doctor, nurse, and clinic staff member in Singapore. Our secondary goal is to make it easier to simplify the process of receiving and paying for healthcare. Patients also face a lot of unnecessary bureaucracy in healthcare - they too manage invoices, deal with insurance companies, and cart around documents.

As part of the Plato team, your work will tangibly impact many doctors, nurses, and patients. You will help them both in their roles as caregivers seeing patients and as small business owners starting out their own companies.

Find out more about Plato’s work culture at *************