Reporting to the Head of Department, you will be responsible for the following duties:
Provide 1st Level remote and on-site troubleshooting support to all employees
Responsible for overall IT support and maintenance
Manage IT Request and ensure all IT Requests are processed in a timely manner with SLA
Manage and support employee workstations, laptops or mobile devices for end-users to be in good working condition
Maintain backups and restoration tests
Conduct IT induction training for users
Participate in internal or external audits and accreditations
Participate in system improvement projects when required
More will be shared during interview
Requirements:
Diploma or Degree in Information Technology/Infocomm Technology or its equivalent
Good to have some prior experience in providing End-User support. We are happy to consider junior applicants who are keen to learn on the job.
This is a 1 year contract, with high potential to be converted to permanent headcount.
Jerlin Aw Bi Zhi (R1218675) | CSGROUP Pte. Ltd. (25C2702)