- Singapore
Full Time Air Freight Import-Export Customer Service Executive Jobs, Salary up to SGD 4,000 in Hatch Asia Consulting Pte Ltd - Maukerja
Air Freight Import-Export Customer Service Executive
Hatch Asia Consulting Pte Ltd
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Job Description
Responsibilities
Job Summary
Manage and coordinate end-to-end airfreight forwarding shipments, ensuring compliance, operational efficiency, and excellent customer service while supporting junior staff and resolving shipment issues.
Responsibilities
Manage end-to-end airfreight forwarding shipments, including booking, documentation, coordination with airlines and ground handlers, customs clearance for imports, export documentation, billing, and shipment closure
Serve as the primary contact for customers on import and export shipments by providing timely updates, handling inquiries, and resolving operational issues
Coordinate with airlines, ground handling agents, trucking partners, and customs authorities to ensure smooth shipment execution and regulatory compliance
Monitor and enforce compliance with service level agreements (SLAs), key performance indicators (KPIs), and internal operational procedures
Take ownership of complex or high-value shipments by proactively resolving delays, documentation discrepancies, or customs queries
Identify operational bottlenecks and recommend process improvements to enhance efficiency, accuracy, and customer satisfaction
Maintain accurate shipment records, reports, and regulatory documentation for internal, customer, and regulatory purposes
Support and guide junior customer service staff in airfreight forwarding procedures, shipment documentation, and best practices
Preferred competencies and qualifications
Previous hands-on experience using the Cargowise system is preferred
Solid knowledge of air freight import processes, documentation and customer requirements
Good communication skills to work effetively with internal and external customers and carriers
“
Unifying Purpose, Shaping Careers
” – We believe in a world where organizational strategies are brought to life; when everyone finds value in their work by aligning organizational purpose with people, where we inspire a meaningful and impactful future.
We aim to champion the best talent management practices, partnering with our clients to identify, assess, and assimilate talents to help our clients achieve their organizational goals. Within our ecosystem, we strive to improve our practices through continuous innovation, combining both the science and art of talent acquisition, incorporating digital solutions, and providing insights that rely on researched-backed practices that result in making and improving the people-decisions we make as a whole.
Manage and coordinate end-to-end airfreight forwarding shipments, ensuring compliance, operational efficiency, and excellent customer service while supporting junior staff and resolving shipment issues.
Responsibilities
Manage end-to-end airfreight forwarding shipments, including booking, documentation, coordination with airlines and ground handlers, customs clearance for imports, export documentation, billing, and shipment closure
Serve as the primary contact for customers on import and export shipments by providing timely updates, handling inquiries, and resolving operational issues
Coordinate with airlines, ground handling agents, trucking partners, and customs authorities to ensure smooth shipment execution and regulatory compliance
Monitor and enforce compliance with service level agreements (SLAs), key performance indicators (KPIs), and internal operational procedures
Take ownership of complex or high-value shipments by proactively resolving delays, documentation discrepancies, or customs queries
Identify operational bottlenecks and recommend process improvements to enhance efficiency, accuracy, and customer satisfaction
Maintain accurate shipment records, reports, and regulatory documentation for internal, customer, and regulatory purposes
Support and guide junior customer service staff in airfreight forwarding procedures, shipment documentation, and best practices
Preferred competencies and qualifications
Previous hands-on experience using the Cargowise system is preferred
Solid knowledge of air freight import processes, documentation and customer requirements
Good communication skills to work effetively with internal and external customers and carriers
“
Unifying Purpose, Shaping Careers
” – We believe in a world where organizational strategies are brought to life; when everyone finds value in their work by aligning organizational purpose with people, where we inspire a meaningful and impactful future.
We aim to champion the best talent management practices, partnering with our clients to identify, assess, and assimilate talents to help our clients achieve their organizational goals. Within our ecosystem, we strive to improve our practices through continuous innovation, combining both the science and art of talent acquisition, incorporating digital solutions, and providing insights that rely on researched-backed practices that result in making and improving the people-decisions we make as a whole.
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