Job Summary
Oversee spa operations to drive business objectives, lead and support the team, ensure excellent customer service, manage resources efficiently, and maintain compliance with company policies and standards.
Responsibilities
Lead daily spa operations to achieve business goals and maintain smooth workflow
Coach and support the outlet team to enhance performance and service quality
Analyze sales data and monitor performance to meet or exceed targets
Deliver consistent, high-quality customer service by implementing service standards
Schedule staff shifts and allocate manpower to optimize operational efficiency
Address customer feedback promptly to resolve service issues and improve satisfaction
Track inventory levels and coordinate timely stock replenishment to prevent shortages
Enforce adherence to company policies, hygiene standards, and operational procedures
Compile and submit operational and sales reports accurately and on schedule