An Opportunity as a Team Lead, Procure-to-Pay (P2P) Awaits!
As the Team Lead, Procure-to-Pay (P2P), you will lead the delivery of an outsourced P2P function for a key client. You will oversee day-to-day operations, guide the processing team, manage service performance and escalations, and act as a key operational contact for client stakeholders. As the function transitions into an outsourced and centralised model, you will also play an important role in stabilising processes and ensuring consistent service delivery.
Company Overview
As a leading Talent Solutions provider, Aisling specializes in Talent Acquisition, HR & Workforce Outsourcing, and Talent Development. Founded by HR industry expert Melissa Norman and partnered with Benula Capital, a UK-based firm, Aisling has been at the forefront of human capital solutions since 2016.
Your Contributions as Team Lead, Procure-to-Pay (P2P)
Lead and Deliver:
- End-to-End P2P Operations: Oversee the full Procure-to-Pay cycle and ensure activities are completed accurately and within agreed timelines.
- Team Leadership: Lead, guide and support the P2P processing team, including workload allocation, day-to-day coaching and performance follow-up.
- Service Performance: Monitor SLA and KPI performance, transaction volumes, ageing items and exceptions, and take timely action where service levels are at risk.
- Client & Stakeholder Management: Manage relationships with client stakeholders across multiple business units and provide clear operational updates on delivery, issues and priorities.
- Escalation Management: Act as the first point of escalation for operational and vendor-related issues, applying sound judgement and coordinating resolution with the relevant stakeholders.
- Transition & Stabilisation: Support the centralisation and transition of P2P activities into the outsourced operating model, including knowledge transfer, process clarification and early-stage issue resolution.
- Controls & Process Discipline: Ensure the team follows agreed P2P procedures, approval workflows and operational controls, while maintaining complete and accurate supporting records.
- Reporting & Continuous Improvement: Prepare operational updates and performance reporting, identify recurring issues and recommend practical improvements to strengthen service delivery.
The Key Competencies to be a Rockstar!
- P2P / AP Experience: 7-10 years of experience in procurement, Accounts Payable or P2P operations, including team leadership or supervisory experience.
- End-to-End P2P Knowledge: Strong understanding of the full P2P cycle and the operational dependencies across procurement and Accounts Payable.
- Systems & Excel: ERP exposure with strong Microsoft Excel skills for operational tracking, analysis and reporting.
- SLA / KPI Management: Experience managing service levels, KPIs, operational backlogs and escalations in a transaction-driven environment.
- Communication Excellence: Excellent written and verbal communication skills in English and Bahasa Malaysia, with confidence managing multi-business-unit stakeholders and escalations.
- Judgement & Maturity: Able to represent Aisling professionally with client leadership, remain calm under ambiguity and make sound operational decisions.
- Relevant Environment: Experience within Shared Services, manufacturing, EPC, trading or distribution environments would be an advantage.
Other Duties
Please note this job description is not exhaustive and may be subject to change. Duties, responsibilities, and activities may be adjusted with or without notice.
Quick Insights of Our Company
Official Website: *************
Video of Our Office: Click Here to Find Out!
Pay: Up to RM6,500.00 per month
Benefits:
Application Question(s):
- What is your current salary?
- What is your expected salary?
- What is your notice period?
- Reason for Leaving?
- This is 12-months renewable contract. Are you aware of it?
- How many years of experience do you have with Procure-to-Pay (P2P)?
Work Location: In person