- Toa Payoh Central Region (Singapore) Singapore
Full Time Customer Service Manager – Aviation Jobs, Salary up to SGD 3,700 in HEY ROCKET PTE. LTD. Central Region (Singapore) - Maukerja
Customer Service Manager – Aviation
HEY ROCKET PTE. LTD.
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Job Description
Responsibilities
We are looking for an experienced
customer service leader
to oversee daily operations and ensure a smooth and positive experience for passengers.
This is a
passenger services role within the aviation industry
, and we welcome candidates from aviation, hospitality, travel, F&B, retail, and other customer-facing service environments who have experience leading frontline teams and managing daily operations.
Key Responsibilities
Oversee daily customer service and passenger service operations
Supervise, guide and support frontline staff to maintain service standards
Handle customer and passenger enquiries, feedback and service issues professionally
Coordinate with internal teams and relevant stakeholders to resolve operational matters
Monitor staffing and resources to support smooth daily operations
Manage unexpected situations and operational issues, ensuring appropriate follow-up
Ensure company procedures, safety requirements and service standards are followed
Coach and provide feedback to team members to support service quality and performance
Requirements
Min NITEC or equivalent qualification in Hospitality, Business, Tourism, Aviation, or a related field is preferred
Relevant experience in
customer service, passenger services, hospitality, travel, F&B, retail, or similar service environments
Experience in a
supervisory, team leader, duty management or operations role
Comfortable managing frontline teams and day-to-day operational matters
Good communication and interpersonal skills
Customer-oriented with the ability to handle service issues professionally
Able to work shifts, including weekends and public holidays
Aviation or airport service experience will be an advantage.
Interested candidates are welcome to apply with their updated resume.
Hey Rocket Pte Ltd (EA 21C0816)
Lisa Chi (R24124761)
A young and energetic recruitment agency that works closely with clients in the logistics, professional services, construction, f&b industry on their talent needs.
EA 21C0816
customer service leader
to oversee daily operations and ensure a smooth and positive experience for passengers.
This is a
passenger services role within the aviation industry
, and we welcome candidates from aviation, hospitality, travel, F&B, retail, and other customer-facing service environments who have experience leading frontline teams and managing daily operations.
Key Responsibilities
Oversee daily customer service and passenger service operations
Supervise, guide and support frontline staff to maintain service standards
Handle customer and passenger enquiries, feedback and service issues professionally
Coordinate with internal teams and relevant stakeholders to resolve operational matters
Monitor staffing and resources to support smooth daily operations
Manage unexpected situations and operational issues, ensuring appropriate follow-up
Ensure company procedures, safety requirements and service standards are followed
Coach and provide feedback to team members to support service quality and performance
Requirements
Min NITEC or equivalent qualification in Hospitality, Business, Tourism, Aviation, or a related field is preferred
Relevant experience in
customer service, passenger services, hospitality, travel, F&B, retail, or similar service environments
Experience in a
supervisory, team leader, duty management or operations role
Comfortable managing frontline teams and day-to-day operational matters
Good communication and interpersonal skills
Customer-oriented with the ability to handle service issues professionally
Able to work shifts, including weekends and public holidays
Aviation or airport service experience will be an advantage.
Interested candidates are welcome to apply with their updated resume.
Hey Rocket Pte Ltd (EA 21C0816)
Lisa Chi (R24124761)
A young and energetic recruitment agency that works closely with clients in the logistics, professional services, construction, f&b industry on their talent needs.
EA 21C0816
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