- Outram Central Region (Singapore) Singapore
Full Time [SINGAPORE FLYER] Customer Service Executive Jobs, Salary up to SGD 3,300 in STRACO LEISURE PTE. LTD. Central Region (Singapore) - Maukerja
[SINGAPORE FLYER] Customer Service Executive
STRACO LEISURE PTE. LTD.
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Job Description
Responsibilities
Overall Job Purpose
By submitting your Curriculum Vitae (CV)/Resume, you agree to your data being used in conjunction with recruitment and employment purposes.
In order to maximize your opportunities to work with us, you are encouraged to keep the information provided accurate, complete and up-to-date.
IMPORTANT:
We do not collect any of the following:
NRIC/FIN or any national identifiers
Photo
Date of birth
Age
Spouse/Family Information
Please do NOT include these in your CV/Resume and we reserve the right to reject any application that contains the above.
Straco Leisure Pte. Ltd. (owner of the Singapore Flyer)
The Singapore Flyer comprises a 165-metre giant observation wheel which sits astride a three-storey retail terminal with an area space of 82,000 sqft and a central atrium with lush Asian rainforest and water features. An open-air Greek Theatre for live performances and events will make the Singapore Flyer a must visit destination.
- Assist guests with their enquiries in person, via call and email
- Facilitate the check in process of all VIPs and premium guests
- Manage Customer Service Officers (CSO)
- Cover Ticketing and Operations Supervisor role
- Roster CSOs for their shift duty
- Supervise CSOs to ensure they perform their duties properly
- Keeping up with all the customer service email correspondence
- Ensure smooth operations of VIP Lounge
- Manage feedback received from guests in person, via call and email
- Collate compliment / complaint / feedback statistics into monthly reports
- Perform rotating shift work
- Cover Operations and Ticketing Supervisor role when needed
- Perform performance appraisal for Customer Service Officers
- Any other duties as assigned by superior
- GCE ‘O’ or ‘A’ Levels or its equivalent
- Minimum 3 yrs of relevant working experience in similar role in customer service
- Excellent communication and interpersonal skills
- Pleasant and outgoing disposition
- Proficient in MS office & Internet
By submitting your Curriculum Vitae (CV)/Resume, you agree to your data being used in conjunction with recruitment and employment purposes.
In order to maximize your opportunities to work with us, you are encouraged to keep the information provided accurate, complete and up-to-date.
IMPORTANT:
We do not collect any of the following:
NRIC/FIN or any national identifiers
Photo
Date of birth
Age
Spouse/Family Information
Please do NOT include these in your CV/Resume and we reserve the right to reject any application that contains the above.
Straco Leisure Pte. Ltd. (owner of the Singapore Flyer)
The Singapore Flyer comprises a 165-metre giant observation wheel which sits astride a three-storey retail terminal with an area space of 82,000 sqft and a central atrium with lush Asian rainforest and water features. An open-air Greek Theatre for live performances and events will make the Singapore Flyer a must visit destination.
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