Full Time Captain - Service Leader Jobs, Salary up to MYR 2,400 in Padi House Selangor - Maukerja

Duties & Responsibilities:

1. Customer Experience & Service Leadership

• Greet and engage with customer to ensure a personalized and memorable dining experience.
• Address concerns and feedback promptly and professionally, ensuring complete satisfaction.
• Supervise and assist service staff during service to maintain speed, accuracy and hospitality.

2. Floor Supervision & Training

• Oversee daily floor operations during service hours, monitor table turnover, customer flow and service timing to maximize efficiency.
• Conduct pre-shift briefings to communicate daily special/promotion, service goals, service & quality issue, sales & upselling, station plan.
• Coach & train team members on service standard, menu knowledge and customer engagement.
• Handle shift changes, absences, staff related issues to maintain smooth operations.
• Provide feedback to the management team on staff performance and training needs.
• Ensure proper cash handling and closing procedures at the end of each shift.

3. Sales & Upselling:

• Encourage and train staff for suggestive selling and upselling techniques to increase revenue (Average Check). Motivate staff to upsell specials, promotion or desserts.
• Monitor sales performance and report daily feedback and customer trends to the management (your PIC)

4. Operational Support

• Ensure cleanliness of outlet and readiness of service station, dining area, bar section and cashier section.
• Coordinate with the kitchen and bar to ensure smooth order flow and meet our service time.
• Support inventory tracking of FOH sections include Floor, Bar and Cashier (Menus, Bar Section, POS terminal, utensils, etc).
• Assist to manage the stock level.
• Conduct regular checks to ensure all areas of the outlet meet health, safety and service standards.

5. Communication & Coordination.

• Communicate between the BOH (Kitchen) and FOH staff to ensure clear communication of orders, timing and special request.
• Coordinate with the management (PIC) regarding any customer feedback, operation issue or incident, supply needs or staff concerns.
• Help to manage reservations, seating plan and big group arrangements.
• Support PIC in tracking floor performance and effectiveness of service.

Requirements:

• Strong leadership and interpersonal communication skills with proactive attitude.
• Ability to stay calm under pressure and manage a team effectively during busy periods.
• Strong understanding of service etiquette, table manner and guest relation.
• Commitment to providing excellent customer service and problem-solving abilities.
• Flexibility to work shifts, including evenings, weekends, and holidays

Job Types: Full-time, Permanent

Pay: From RM2,400.00 per month

Benefits:

• Additional leave
• Flexible schedule
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person