Full Time CUSTOMER RELATIONS MANAGER Jobs, Salary up to SGD 5,600 in KEPAG GLOBAL PTE. LTD. Islandwide (Singapore) - Maukerja

CUSTOMER RELATIONS OFFICER

Job Description

We are seeking a friendly, professional and customer-focused Customer Relations Officer to provide excellent guest service and support the daily operations of our entertainment and nightlife venue.

Key Responsibilities

• Welcome and assist guests in a friendly and professional manner.

• Handle customer enquiries through phone, messaging platforms and social media.

• Manage table reservations, guest lists and customer requests.

• Coordinate VIP reservations and provide personalised assistance to guests.

• Build and maintain good relationships with regular and VIP customers.

• Handle customer feedback and complaints professionally and promptly.

• Coordinate with managers, service staff, security and other operational teams to resolve customer issues.

• Assist with guest seating and table arrangements during busy periods.

• Provide information regarding events, promotions, reservations and venue services.

• Assist with birthday celebrations, private events and corporate bookings.

• Maintain accurate reservation and customer records.

• Support promotional activities and customer engagement programmes.

• Collect customer feedback and recommend service improvements.

• Maintain a professional appearance and provide a high standard of customer service.

• Perform other customer relations and operational duties assigned by Management.

Job Requirements

• Diploma or equivalent qualification in Hospitality, Tourism, Business Administration, Marketing, Customer Service or a related discipline.

• Relevant experience in hospitality, entertainment, nightlife, F&B, hotel, lounge or customer service operations is preferred.

• Strong customer service and interpersonal skills.

• Pleasant personality with a professional and service-oriented attitude.

• Good communication and problem-solving skills.

• Able to handle customer complaints and challenging situations professionally.

• Comfortable interacting with customers from different backgrounds and nationalities.

• Good spoken and written English.

• Ability to communicate in additional languages will be an advantage.

• Basic knowledge of Microsoft Office, reservation systems and social media platforms is advantageous.

• Able to work independently and as part of a team.

• Willing to work shift hours, evenings, late nights, weekends and public holidays.

Employment Details

Position: Customer Relations Officer
Employment Type: Full-Time / Permanent
Industry: Entertainment / Nightlife / Hospitality
Work Location: Singapore
Working Hours: Shift work, including evenings, late nights, weekends and public holidays