Full Time Sales - Performance Manager – Aesthetic Clinic Jobs, Salary up to MYR 8,000 in Hampshire Clinic Selangor - Maukerja

Sales & Performance Manager – Aesthetic Clinic

Company: Hampshire Clinic
Employment Type: Full-Time

About the Role

Hampshire Clinic is looking for a proactive and results-driven Sales & Performance Manager to oversee the sales performance, staff productivity, KPI achievement, and marketing execution across our current and upcoming branches.

The position will oversee performance across:

• Hampshire Clinic HQ – Shah Alam
• Hampshire Clinic – Melawati, Kuala Lumpur
• Upcoming Hampshire Clinic branch – TTDI, Kuala Lumpur

Salary Range : RM5000 to RM8000 (based on previous experience and performance) + Additional Performance Incentives

As the company continues to expand, this role will be responsible for ensuring consistent performance, sales standards, staff accountability, and execution of company strategies across all branches.

The ideal candidate should be highly analytical, commercially driven, organised, and comfortable managing both people and numbers.

Candidates with previous experience in an aesthetic clinic, beauty clinic, wellness centre, medical spa, or related beauty/aesthetic industry are strongly preferred, as familiarity with treatment packages, consultation conversion, patient follow-up, upselling, and branch sales performance will be highly valuable for this role.

This position will work closely with Management, doctors, branch teams, customer service/sales staff, and the marketing team to ensure every branch consistently works towards achieving its monthly targets.

Key Responsibilities1. Multi-Branch Sales & Performance Monitoring

• Monitor daily, weekly and monthly sales performance across Shah Alam, Melawati and the upcoming TTDI branch.
• Track individual branch sales targets versus actual achievement.
• Compare branch performance and identify areas requiring improvement.
• Monitor individual staff and team sales performance.
• Identify branches or staff members who are underperforming and develop appropriate improvement plans.
• Analyse treatment, package and product sales trends.
• Monitor conversion rates from enquiries, consultations and appointments into actual sales.
• Prepare regular sales and performance reports for Management.
• Conduct monthly branch performance reviews and present key findings, challenges and recommendations.

2. Staff KPI Management

• Ensure all staff understand their individual and departmental KPI targets.
• Monitor KPI achievement on a weekly and monthly basis.
• Follow up closely with staff who are falling behind their KPI targets.
• Develop action plans to improve staff performance before the end of each KPI cycle.
• Ensure branch supervisors actively monitor their respective team KPIs.
• Maintain proper KPI records and performance documentation.
• Ensure consistent KPI standards are applied across all branches.

3. Staff Performance Review

• Coordinate and conduct scheduled staff performance reviews together with Management.
• Evaluate staff based on:
• Sales performance
• Individual KPI achievement
• Attendance and punctuality
• Customer service
• Patient feedback
• SOP compliance
• Teamwork
• Initiative and productivity
• Discipline and professionalism
• Identify high-performing employees as well as staff requiring further coaching, training or Performance Improvement Plans.
• Provide Management with recommendations regarding staff development, incentives, confirmation, training and performance improvement.

4. Monthly Marketing Planning

• Work closely with Management and the marketing team to prepare a monthly marketing and sales plan for all branches.
• Plan monthly promotions, campaigns, packages and sales strategies based on branch performance and business objectives.
• Develop different strategies where necessary according to the performance and market of each branch.
• Review previous campaign performance before planning future campaigns.
• Identify treatments, services or branches requiring additional marketing support.
• Coordinate campaign objectives with branch staff so that everyone understands what treatments or packages should be highlighted each month.
• Ensure staff are properly briefed regarding promotions, packages and ongoing campaigns.
• Monitor whether marketing campaigns translate into enquiries, appointments, consultations and sales.

5. Sales Strategy & KPI Achievement

• Develop practical strategies to ensure every branch works towards achieving its monthly sales target.
• Conduct regular meetings with branch teams to review performance.
• Identify sales gaps early rather than waiting until the end of the month.
• Implement corrective strategies when a branch or staff member is behind target.
• Coach staff on consultation conversion, patient follow-up, appropriate upselling and cross-selling.
• Ensure sales activities remain professional, ethical and centred around appropriate patient needs.

6. Team Coaching & Development

• Coach and motivate staff to improve productivity, communication and sales performance.
• Identify areas where additional sales or customer-service training is required.
• Coordinate internal training with Management where necessary.
• Encourage accountability among branch teams.
• Build a performance-driven culture while maintaining teamwork and professionalism.
• Ensure service and sales standards remain consistent between branches.

7. Branch Coordination

• Act as a key liaison between Management and the Shah Alam, Melawati and TTDI branches.
• Ensure campaigns, SOP updates, sales strategies and Management instructions are communicated clearly across all branches.
• Regularly communicate with branch teams regarding operational and performance issues.
• Conduct branch visits when required to assess performance and identify areas for improvement.
• Ensure consistency in customer service, sales practices and company standards across all outlets.
• Assist Management with the preparation and performance planning of new or upcoming branches.

8. Reporting to Management

Prepare structured reports covering:

• Branch-by-branch sales performance
• Individual staff KPI performance
• Monthly sales achievement
• Marketing campaign performance
• Consultation and enquiry conversion rates
• Staff performance concerns
• Patient feedback trends
• Areas requiring Management attention
• Proposed strategies for the following month

Requirements

• Diploma/Degree in Business Administration, Marketing, Management, Sales or a related field.
• Previous experience in sales management, branch management, business development or performance management.
• Previous working experience in an aesthetic clinic, beauty clinic, medical spa, wellness centre, slimming centre or similar beauty/aesthetic industry is strongly preferred.
• Familiarity with aesthetic treatments, treatment packages, consultation sales and patient/customer follow-up will be an advantage.
• Experience managing multiple branches or outlets is highly preferred.
• Strong leadership and people-management skills.
• Strong understanding of sales targets and KPI management.
• Comfortable analysing sales figures, reports and spreadsheets.
• Able to translate performance data into practical action plans.
• Excellent communication and problem-solving skills.
• Highly organised and capable of managing multiple branches simultaneously.
• Proactive and willing to take ownership of performance issues.
• Able to work independently with minimal supervision.
• Comfortable working in a fast-paced, sales-driven and target-oriented environment.

Preferred Industry Background

Candidates from the following industries are especially encouraged to apply:

• Aesthetic / Medical Aesthetic Clinics
• Beauty Clinics
• Medical Spas / Medispas
• Wellness Centres
• Skin / Facial Centres
• Slimming or Body Contouring Centres
• Premium Beauty and Personal Care Services

Ideal Candidate

We are looking for someone who does not simply prepare reports after the month has ended.

The right candidate should actively monitor numbers throughout the month, identify performance gaps early, follow up with the team, and implement strategies to improve sales before month-end.

You should be comfortable managing performance across multiple locations and understand that each branch may require a different strategy based on its customer profile, sales trends and team performance.

In an aesthetic clinic environment, achieving targets involves more than simply selling. It requires good patient experience, proper follow-up, strong consultation conversion, staff accountability, and effective coordination between the clinic and marketing team.

Key Performance Indicators for This Position

The Manager's own performance will be evaluated based on:

• Overall company sales achievement
• Individual branch sales achievement
• Percentage of branches achieving monthly sales targets
• Percentage of staff achieving individual KPI
• Improvement of underperforming staff
• Consultation and enquiry conversion performance
• Effectiveness of monthly marketing campaigns
• Timeliness and accuracy of performance reports
• Successful execution of monthly sales and marketing strategies
• Staff productivity and accountability
• Consistency of performance across branches
• Overall improvement in company and branch performance

Pay: RM5,000.00 - RM8,000.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Professional development

Ability to commute/relocate:

• Shah Alam: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Sales / Performance Manager: 4 years (Preferred)

Language:

• English (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person