Job Description:
The
Financial Negotiator
is responsible for managing and recovering outstanding accounts through professional and effective communication with customers. The role involves contacting customers with overdue balances via phone, email, SMS, or other approved communication channels to discuss account status, negotiate payment arrangements, and secure commitments to pay.
Job Responsibilities:
Contact customers with overdue accounts.
Discuss outstanding balances and payment options.
Negotiate payment arrangements.
Follow up on promised payments.
Handle customer concerns and account disputes.
Update customer records and document all interactions.
Meet collection, productivity, and quality targets.
Follow company policies and confidentiality requirements.
Job Qualifications:
Experience in collection, customer service, or call center is an advantage.
Good communication and negotiation skills.
Confident in talking to customers and handling concerns.
Good problem-solving and communication skills.
Basic computer skills.
S.P. Madrid Asia Pte. Ltd. combines technology, data, and human expertise to help businesses recover more effectively and engage customers responsibly.
With 20+ years of experience in debt recovery, we provide
end-to-end collection and recovery solutions
spanning digital and voice collections, field services, skip tracing, asset recovery, repossession, and legal support.
From the Philippines to key Southeast Asian markets, we help financial institutions, fintechs, lenders, and businesses build scalable recovery operations tailored to local market and regulatory requiremen