Full Time Marketing Admin Jobs, Salary up to MYR 1,900 in Chocolate Factory Outlet & Chocolate Academy Selangor - Maukerja

We are looking for a proactive and detail-oriented Marketing Admin to support our sales and marketing activities. The successful candidate will be responsible for handling customer enquiries, following up with leads, promoting products and services, maintaining customer relationships, and assisting with administrative and marketing-related tasks. This role is ideal for someone who enjoys interacting with customers, is highly organised, and is comfortable working with data and reports.

Key ResponsibilitiesCustomer Enquiries & Sales Support

• Respond promptly to customer enquiries via phone, WhatsApp, email, social media, and other communication channels.
• Provide accurate product and service information to potential customers.
• Follow up on incoming enquiries and convert leads into sales opportunities.
• Upsell relevant products, services, and promotions to customers.
• Maintain strong relationships with customers through regular communication.

Customer Follow-Up & After-Sales Service

• Keep track of customer enquiries, quotations, and sales activities.
• Follow up with customers to ensure satisfaction and encourage repeat purchases.
• Request customer feedback after sales and document feedback received.
• Resolve basic customer concerns and coordinate with relevant departments when necessary.

Marketing & Promotional Activities

• Prepare and distribute weekly and monthly promotional materials to customers.
• Maintain and update customer databases and mailing lists.
• Assist in executing marketing campaigns and promotions.
• Track campaign performance and prepare basic reports when required.

Administrative Support

• Maintain accurate records of customer interactions and sales activities.
• Assist in preparing reports, presentations, and marketing documents.
• Manage and update spreadsheets, databases, and internal records.
• Provide general administrative support to the sales and marketing team.
• Perform other duties assigned by management.

RequirementsQualifications & Skills

• Diploma or Degree in Marketing, Business Administration, Communications, or a related field.
• Fresh graduates are encouraged to apply.

Ideal Candidate Profile

• Fluent in Bahasa Malaysia (spoken and written).
• Good command of English is an advantage.
• Proficient in Microsoft Excel and Microsoft Office applications.
• Strong attention to detail and accuracy.
• Fast learner with a positive attitude.
• Excellent communication and interpersonal skills.
• Organised and able to manage multiple tasks effectively.
• Strong follow-up and customer service skills.
• Self-motivated and able to work independently as well as in a team.

What We Look For

• Someone who enjoys talking to customers and building relationships.
• A highly organised individual who can keep track of multiple enquiries and follow-ups.
• A team player who is willing to support both marketing and administrative functions.
• A proactive problem-solver who takes initiative and learns quickly.

Pay: RM1,700.00 - RM1,900.00 per month

Benefits:

• Free parking
• Opportunities for promotion
• Professional development

Education:

• Diploma/Advanced Diploma (Preferred)

Work Location: In person