Full Time Trading Complaints Specialist Jobs, in Hytech Federal Territory - Maukerja

About Hytech

Hytech is a leading management consulting firm headquartered in Australia and Singapore, specializing in digital transformation for fintech and financial services organizations. We deliver end-to-end consulting services and provide robust middle- and back-office solutions that enable our clients to optimize operations, enhance efficiency, and stay ahead in a fast-evolving digital landscape. Our client portfolio includes top global trading platforms and leading crypto exchanges.

With more than 2,000 professionals worldwide, Hytech has a strong and growing international presence, with offices across Australia, Singapore, Malaysia, Taiwan, the Philippines, Thailand, Morocco, Cyprus, Dubai, and beyond.

About the Role

You will be the first point of contact for customers, providing timely and professional support through live chat, phone, and email. This role focuses on resolving client issues, handling feedback, maintaining accurate records, and assisting with departmental documentation.

Responsibilities

Core Requirements:

1. 1–3 years of experience in trading / brokerage operations (forex, metals, commodities, derivatives, etc.)
2. Experience in SOP creation, workflow optimization, or process improvement with measurable outcomes
3. Hands-on involvement in operational or system enhancement projects, including requirement gathering and implementation coordination
4. Strong analytical thinking and problem-solving skills
5. Able to coordinate effectively across departments in a fast-paced environment
6. Familiar with incident handling, escalation workflows, and severity prioritization

Qualifications:

1. Self-motivated learner with interest in automation, AI tools, or API integrations
2. Demonstrated initiative or informal leadership in improving team processes or operational efficiency