jobs in SERVICE CONNECTIONS HR CONSULTANCY PTE. LTD.

Kerja Sepenuh Masa PRODUCT MANAGER, CLIENT EXPERIENCE (CX), Gaji tinggi SGD 10,500 di SERVICE CONNECTIONS HR CONSULTANCY PTE. LTD. - Maukerja

PRODUCT MANAGER, CLIENT EXPERIENCE (CX)

SERVICE CONNECTIONS HR CONSULTANCY PTE. LTD.

SGD10,500 - SGD10,500 Sebulan

Sepenuh Masa

Singapore

Kongsi
Simpan

Lokasi Kerja

  • Singapore

Penerangan Kerja

Tanggungjawab

PRODUCT MANAGER, CLIENT EXPERIENCE (CX) X 2 nos.

SINGAPOREANS / PRs ONLY

Remuneration Package – SGD $10,500.00

Contractual Period

1 year subject to extension

LOCATION

Singapore

ABOUT THE ROLE

The Product Manager for CX owns the product direction for customer-facing digital services. The role focuses on improving end-to-end customer journeys, simplifying self-service experiences, increasing adoption, and ensuring that digital products are intuitive, reliable, and aligned with customer needs and organisational outcomes.

JOB DESCRIPTION

  • Define the CX product vision, roadmap, priorities, and measurable customer outcomes.
  • Translate customer pain points, feedback, service gaps, and business needs into user stories and backlog priorities.
  • Prioritise features that improve self-service adoption, usability, conversion, retention, satisfaction, and service completion.
  • Work with designers and engineers to optimise mobile, web, accessibility, and service journey experiences.
  • Track CX metrics such as CSAT, NPS, task completion rate, adoption, user engagement, drop-off points, and support deflection.
Coordinate with business units, customer-facing teams, service owners, communications, and support teams to align delivery priorities.


    JOB REQUIREMENTS

    Preferred Skills

    • Strong understanding of customer experience design, service journeys, user research, and digital self-service adoption.
    • Ability to translate customer pain points, operational feedback, and business needs into clear product outcomes, user stories, and prioritized backlogs.
    • Experience working with cross-functional agile teams, including designers, engineers, business owners, service teams, and support functions.
    • Good appreciation of web and mobile product delivery, usability, accessibility, content clarity, and end-to-end service completion.
    • Comfortable using product analytics, customer feedback, CSAT, NPS, drop-off analysis, adoption metrics, and support data to guide product decisions.
    • Strong stakeholder management and communication skills, with the ability to align delivery priorities across business, technology, and customer-facing teams.
      • Outcome-oriented mindset with the ability to balance customer needs, organisational priorities, delivery constraints, and measurable impact.


    Other Requirements

    • 5–8 years in ProductManagement (preferably digital/technology space)
    • Experience incustomer-facing digital products and improving end-to-end customer journeys
    • Strong understanding ofusability, accessibility & content clarity for web/mobile
    • Experience optimising self-service adoption and conversion/retention
      • Translating operationalfeedback into product outcomes


    Interested applicants, please email detailed to-

    SERVICE CONNECTIONS HR CONSULTANCY PTE LTD

    Email resume to - ************* / *************

    Please call at ************* for more details

    Mondays to Fridays

    9.00 am-5.00 pm

    111 North Bridge Road #07-30 Peninsula Plaza Singapore 179098
    *************

    License no.: 09C4937 / R11022931


    SERVICE CONNECTIONS HR CONSULTANCY PTE. LTD.

    Service Co nnections is a leading Recruitment HR Consultancy organisation with a commitment of providing continuing and holistic relationship in our mind.

    We aim to provide not only recruitment services but also value added Human Resource Consultancy services to both our clients and candidates.

    We focus to your requirements and understand your needs and customise solutions to meet the challenges in this ever changing world.

    Our highly committed and experienced Consultants will be glad to assist you in your recruitment needs.

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