Support Engineer Intern jobs in Sourceo - Maukerja

Company:Singtel Group

Make an Impact by:

• Responsible for the installation and daily operations support for facility management of client

platforms to meet agreed business needs & service levels.

• Perform troubleshooting for client platform related problems
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of

incidents escalated.

• Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties
• Involve in client platform implementation/upgrade project.
• Perform Desktop Support services to users
• This includes receiving, prioritizing, documenting and actively resolving end user help

requests and escalating incidents when necessary to maintain customer satisfaction and SLA

expectations.

• Perform imaging/re-imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Updates Incident records
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)

Skills for Success:

• Nitec/Higher Nitec/Diploma in an IT-related discipline
• Desktop troubleshooting skills
• Good communication and interpersonal skills
• Good spoken and written English
• Preferably 1 year of enterprise desktop support experience in Microsoft Windows Operating Systems, Microsoft Office Suite, Cloning Tools, MAC Operating Systems will be an advantage and Antivirus/Malware software
• Familiar with the use of iOS and Android devices.
• A good team player with good communication skills