- Geylang Southeast (Singapore) Singapore
Full Time Manager-Senior Manager, Outreach Experience - Strategy (WOD) Jobs, Salary up to SGD 9,440 in Skills And Workforce Development Agency Southeast (Singapore) - Maukerja
Manager-Senior Manager, Outreach Experience - Strategy (WOD)
Skills And Workforce Development Agency
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Job Description
Responsibilities
Responsibilities
You will be part of the team to:
drive programme management for funding administration, governance and performance monitoring, ensuring effective programme delivery, compliance with funding requirements and timely reporting of outcomes.
support the review, scoping and implementation of digital platform enhancements to meet business and operational needs.
gather business requirements, coordinate with users and vendors, and manage the delivery of assigned digital initiatives.
monitor platform performance, user feedback and operational metrics, and recommend improvements to enhance service delivery.
support vendor management activities, including project tracking, issue resolution and contract deliverables.
design and implement enhancements to user journeys across physical and digital touchpoints to improve user experience.
develop and pilot engagement strategies and career-related activities across diverse workforce segments (e.g. senior workers, fresh graduates, back-to-work individuals)
conceptualise and implement novel solutions to serve individuals in enhancing their career health and to support their career journey
evaluate project outcomes and recommend refinements based on participation data and user insights.
coordinate with internal teams and partners to ensure integrated delivery across platforms, programmes and outreach activities.
Requirements
Experience & Qualifications
At least 5 years of relevant experience in programme management, digital transformation, service design, product management, operations or stakeholder engagement.
Experience managing vendors, budgets, stakeholders and concurrent projects in a fast-paced environment.
Experience analysing data and preparing reports to support business decisions is advantageous.
Experience working with digital platforms, user experience or customer service initiatives would be an advantage.
Candidates without the required qualifications but with strong relevant experience may be considered.
Knowledge
Events, programme and project management principles, including physical, virtual and hybrid delivery.
Digital product and platform management principles.
User-centred design and customer experience concepts.
Programme and project management methodologies.
Stakeholder engagement and partnership management.
Procurement, vendor management and contract governance.
Knowledge of SWDA programmes and/or relevant workforce initiatives will be an added advantage.
Skills
Strategic Planning: Translate organisational priorities into practical strategies, formats and delivery plans.
Stakeholder & Partnership Management: Build trusted relationships, align diverse interests and mobilise stakeholders towards shared outcomes.
Budget & Vendor Management: Manage budgets, procurement considerations and vendors with strong governance.
Communication: Strong business writing, presentation and facilitation skills across internal and external audiences.
Data & Insights: Use participation, engagement and outcome data to evaluate effectiveness and guide improvements.
Problem Solving & Decision Making: Assess issues, evaluate options and make timely decisions in a changing operating environment.
Risk assessment and mitigation: Identify, assess and manage project, operational and digital service risks by implementing appropriate mitigation measures
Digital & Technology: Proficient in Microsoft Office and able to learn and apply event, collaboration and other digital tools quickly.
Abilities/Aptitudes
Takes ownership, demonstrates sound judgement and follows through on commitments and outcomes.
Adaptable and resilient, with the ability to manage last-minute changes and competing priorities.
Systematic, organised and able to manage concurrent projects without losing attention to detail.
Collaborative team player who can rally resources, influence stakeholders and resolve issues constructively.
Comfortable operating in a dynamic environment with a strong service and outcome orientation.
Other Characteristics
Curious and innovative, with a willingness to explore new ideas and challenge existing practices.
Adaptable and resilient in managing ambiguity and evolving priorities.
Successful candidates will be offered a contract in the first instance and may be considered for an extension or be placed on a permanent tenure.
Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out ************* for details on the CSP
About Skills and WorkforceDevelopment Agency
The Skills and WorkforceDevelopment Agency (SWDA) drives lifelong learning and workforce development toenable Singaporeans to take charge of their careers, learn for life, accessgood jobs, and grow in fulfilling careers. We enable employers to build askilled, future-ready workforce, design quality jobs, and adopt skillsrecognition practices. Together with our partners, we build a trusted,high-quality, industry-relevant, and innovative ecosystem that meets theevolving workforce needs of both businesses and workers. For more information, please visit *************
You will be part of the team to:
drive programme management for funding administration, governance and performance monitoring, ensuring effective programme delivery, compliance with funding requirements and timely reporting of outcomes.
support the review, scoping and implementation of digital platform enhancements to meet business and operational needs.
gather business requirements, coordinate with users and vendors, and manage the delivery of assigned digital initiatives.
monitor platform performance, user feedback and operational metrics, and recommend improvements to enhance service delivery.
support vendor management activities, including project tracking, issue resolution and contract deliverables.
design and implement enhancements to user journeys across physical and digital touchpoints to improve user experience.
develop and pilot engagement strategies and career-related activities across diverse workforce segments (e.g. senior workers, fresh graduates, back-to-work individuals)
conceptualise and implement novel solutions to serve individuals in enhancing their career health and to support their career journey
evaluate project outcomes and recommend refinements based on participation data and user insights.
coordinate with internal teams and partners to ensure integrated delivery across platforms, programmes and outreach activities.
Requirements
Experience & Qualifications
At least 5 years of relevant experience in programme management, digital transformation, service design, product management, operations or stakeholder engagement.
Experience managing vendors, budgets, stakeholders and concurrent projects in a fast-paced environment.
Experience analysing data and preparing reports to support business decisions is advantageous.
Experience working with digital platforms, user experience or customer service initiatives would be an advantage.
Candidates without the required qualifications but with strong relevant experience may be considered.
Knowledge
Events, programme and project management principles, including physical, virtual and hybrid delivery.
Digital product and platform management principles.
User-centred design and customer experience concepts.
Programme and project management methodologies.
Stakeholder engagement and partnership management.
Procurement, vendor management and contract governance.
Knowledge of SWDA programmes and/or relevant workforce initiatives will be an added advantage.
Skills
Strategic Planning: Translate organisational priorities into practical strategies, formats and delivery plans.
Stakeholder & Partnership Management: Build trusted relationships, align diverse interests and mobilise stakeholders towards shared outcomes.
Budget & Vendor Management: Manage budgets, procurement considerations and vendors with strong governance.
Communication: Strong business writing, presentation and facilitation skills across internal and external audiences.
Data & Insights: Use participation, engagement and outcome data to evaluate effectiveness and guide improvements.
Problem Solving & Decision Making: Assess issues, evaluate options and make timely decisions in a changing operating environment.
Risk assessment and mitigation: Identify, assess and manage project, operational and digital service risks by implementing appropriate mitigation measures
Digital & Technology: Proficient in Microsoft Office and able to learn and apply event, collaboration and other digital tools quickly.
Abilities/Aptitudes
Takes ownership, demonstrates sound judgement and follows through on commitments and outcomes.
Adaptable and resilient, with the ability to manage last-minute changes and competing priorities.
Systematic, organised and able to manage concurrent projects without losing attention to detail.
Collaborative team player who can rally resources, influence stakeholders and resolve issues constructively.
Comfortable operating in a dynamic environment with a strong service and outcome orientation.
Other Characteristics
Curious and innovative, with a willingness to explore new ideas and challenge existing practices.
Adaptable and resilient in managing ambiguity and evolving priorities.
Successful candidates will be offered a contract in the first instance and may be considered for an extension or be placed on a permanent tenure.
Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out ************* for details on the CSP
About Skills and WorkforceDevelopment Agency
The Skills and WorkforceDevelopment Agency (SWDA) drives lifelong learning and workforce development toenable Singaporeans to take charge of their careers, learn for life, accessgood jobs, and grow in fulfilling careers. We enable employers to build askilled, future-ready workforce, design quality jobs, and adopt skillsrecognition practices. Together with our partners, we build a trusted,high-quality, industry-relevant, and innovative ecosystem that meets theevolving workforce needs of both businesses and workers. For more information, please visit *************
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