Work from Home Remote Support Engineer (Application Support) Jobs, Salary up to SGD 4,500 in Telistar Solutions Pte Ltd - Maukerja

Company Overview

Telistar is a One-Stop End-to-End Service Solutions Provider specializing in tailored solutions for service-centric organizations to enhance profitability, productivity, efficiency, and control. We empower clients to achieve strategic business goals with adaptable service delivery.

Job Summary

Provide first-line remote technical support by resolving customer issues within a modality, ensuring compliance and customer satisfaction while collaborating with teams and escalating complex problems for resolution.

Responsibilities

Resolve a wide range of technical issues remotely within a modality using expert troubleshooting to ensure customer satisfaction

Register, prioritize, and document customer service requests across multiple channels in the service management system for efficient resolution and follow-up

Record detailed service activities including diagnostics, troubleshooting steps, resolutions, and case statuses to support case management and future reference

Escalate complex technical issues with comprehensive troubleshooting details to senior engineers or management for timely resolution

Communicate proposed solutions and actions clearly to customers, ensuring transparency and adherence to regulatory guidelines

Participate in advanced training and continuous learning to enhance technical knowledge and resolve complex modality issues

Collaborate with cross-functional teams by sharing technical insights and best practices to improve service delivery and customer satisfaction

Manage and resolve customer issues under direct supervision, applying technical judgment and seeking guidance for non-routine challenges

Build stable working relationships internally by exchanging information with colleagues, supervisors, and project leaders to support team goals

Perform any ad hoc duties assigned by the team lead

Preferred competencies and qualifications

Knowledge of regulatory compliance standards relevant to technical support

Ability to analyze and interpret data to inform troubleshooting and service improvements

Conduct root cause analysis (RCA) to identify underlying issues and recommend solutions

Proficient in troubleshooting technical problems within service operations

Skilled in preparing and maintaining technical documentation

Strong customer service orientation to enhance client experience

Experience in monitoring and reporting key performance indicators (KPIs)

Familiarity with product installation processes

Ability to perform product repair and maintenance tasks

Telistar is a One-Stop End-to-End Service Solutions Provider (SSP). We specialise in tailoring the right solutions for service-centric organizations with the aim of enhancing Profitability, Productivity, Efficiency and Control (PPEC).Customising our service delivery processes and management styles to fit into the culture and workplace environment of our clients, we are highly adaptable towards our client's needs and understand that there is no "one-size-fits-all" mentality for the services industry.With our Total Service Management (TSM) Solutions and a strong team with a combined service experience of more than 50 years in the industry, we give our clients the necessary support to allow them to focus on their core business and maximise their full potential in an increasingly competitive market.Aspiring to be the leading Service Solutions Provider in the Asia Pacific Region, Telistar gives uncompromising dedication in Empowering Solutions Through Services for clients to achieve their Strategic Business Objectives.