Job Overview
Nutravolve Bio Sdn Bhd is seeking a proactive, highly responsive, and persuasive Online Sales Executive. In this role, you will be directly responsible for managing and converting incoming leads generated from our social media marketing campaigns (Facebook & Instagram Ads) via WhatsApp and social media Direct Messages (PM).
You will guide potential clients (retailers, OEM brand owners, or direct consumers) through product inquiries, recommend custom or ready-made supplement solutions, and close sales through continuous messaging follow-ups.
Key Responsibilities
- Lead Conversion & Messaging: Respond promptly and professionally to incoming WhatsApp, Facebook DMs to turn cold/warm leads into paying customers.
- Consultative Closing: Understand prospective clients' requirements, introduce relevant Nutravolve Bio Sdn Bhd supplement formulations or OEM/ODM services, address objections, and close deals via chat.
- Lead Tracking & Database Management: Maintain a structured CRM or WhatsApp Business lead log (categorizing leads as New, Interested, Pending Payment, or Closed).
- Follow-up Pipeline: Systematically follow up with undecided prospects, send product information/samples, and re-engage old leads to boost sales volume.
- Order Processing & Quotation: Issue official quotations, invoices, and payment links; verify payment receipts and coordinate with the logistics/warehouse team for fulfillment.
- Feedback & Ad Optimization: Share daily insights with the marketing team regarding lead quality, frequent customer questions, and ad conversion performance.
Requirements & Qualifications
- Degree in Business, Marketing, Communications, or related fields.
- 1–2 years of hands-on experience in social commerce, WhatsApp sales or telemarketing (experience in health supplements, beauty, or FMCG is a major plus).
- Experience with AI tools is an added advantage.
- Proven track record in selling via chat/messaging platforms with high closing efficiency.
- Goal-driven, self-motivated, and comfortable working under sales targets.
- Proficient in using WhatsApp Business, Meta Business Suite, Excel/Google Sheets, or CRM tools.
Pay: RM3,000.00 - RM4,000.00 per month
Work Location: In person