- Rochor Central Region (Singapore) Singapore
Full Time Assistant Manager, Admission - Discharge Jobs, Salary up to SGD 6,500 in Farrer Park Hospital Central Region (Singapore) - Maukerja
Assistant Manager, Admission - Discharge
Farrer Park Hospital
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Job Description
Responsibilities
Job Responsibilities
Oversee the daily operations of the admission & discharge of patients, doctors fees processing, cashiering, in-flight deposit collections, LOG & pre-authorisation certifications and claims processing.
Lead & manage a team of staff in managing patients, customers, doctors and clinic staff on admission, financial counselling, deposit collections and inflight top-ups, discharge, billing, claims and doctor's fees charging.
Ensure queries are attended to efficiently within established service standards, maintaining good rapport with patients, doctors, clinics' staff and the general public.
Plan & manage staff roster, conduct meetings, trainings, recruitment and appraisal.
Establish periodic review of workflows.
Establish Service Quality guidelines and manage delivery of service level commitments, coaching staff and ensuring relevant staff trainings.
Attend to audits by MOH, CPF Board, internal & external auditors.
Establish, manage and review Key Performance Indicators for Admission & Discharge.
Lead in continuous improvements projects and innovation in process and system.
Work closely with all stakeholders in the management of patients' journey in the hospital.
Provide prompt, polite, and attentive service to patients and their next of kin.
Participate in committees as assigned.
Perform any other duties as assigned.
Job Requirements
The Farrer Park Company
, Connexion at Farrer Park will be one of the world’s first truly integrated healthcare and hospitality complexes when it opens in 2014. Professional and end user-driven by objective and design, Connexion comprises Farrer Park Medical Centre, a specialist medical centre; Farrer Park Hospital, a private tertiary hospital; and One Farrer Hotel & Spa, a luxury hotel equipped with state-of-the-art conference and wellness facilities.
Oversee the daily operations of the admission & discharge of patients, doctors fees processing, cashiering, in-flight deposit collections, LOG & pre-authorisation certifications and claims processing.
Lead & manage a team of staff in managing patients, customers, doctors and clinic staff on admission, financial counselling, deposit collections and inflight top-ups, discharge, billing, claims and doctor's fees charging.
Ensure queries are attended to efficiently within established service standards, maintaining good rapport with patients, doctors, clinics' staff and the general public.
Plan & manage staff roster, conduct meetings, trainings, recruitment and appraisal.
Establish periodic review of workflows.
Establish Service Quality guidelines and manage delivery of service level commitments, coaching staff and ensuring relevant staff trainings.
Attend to audits by MOH, CPF Board, internal & external auditors.
Establish, manage and review Key Performance Indicators for Admission & Discharge.
Lead in continuous improvements projects and innovation in process and system.
Work closely with all stakeholders in the management of patients' journey in the hospital.
Provide prompt, polite, and attentive service to patients and their next of kin.
Participate in committees as assigned.
Perform any other duties as assigned.
Job Requirements
- Degree holder or professional studies with relevant front-line working experience.
- At least 5 years' experience in admission & discharge in the healthcare sector with supervisory experience.
- Good proficiency in Microsoft Office applications.
- Strong communication and good writing skills.
- Good relationship management skills.
- Knowledge of private healthcare practices and health insurance policies.
The Farrer Park Company
, Connexion at Farrer Park will be one of the world’s first truly integrated healthcare and hospitality complexes when it opens in 2014. Professional and end user-driven by objective and design, Connexion comprises Farrer Park Medical Centre, a specialist medical centre; Farrer Park Hospital, a private tertiary hospital; and One Farrer Hotel & Spa, a luxury hotel equipped with state-of-the-art conference and wellness facilities.
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