Full Time Information Technology Support Engineer Jobs, in Rosemallow Technologies Pvt Ltd Federal Territory - Maukerja

IT ServiceDesk


Job Scope:-

• Receive and manage IT incidents and service requests from clients/users.

• Provide first-level technical support through phone, email, WhatsApp or ticketing system.

• Record complete incident details and user information in the ticketing system.

• Perform initial troubleshooting and diagnosis.

• Provide step-by-step guidance to users where applicable.

• Ensure proper ticket categorisation, prioritisation and assignment.



Provide first-level troubleshooting for common IT issues, including:-

• Desktop and laptop issues

• Windows operating system issues

• Microsoft 365 / Office applications

• Email and Outlook issues

• Printer and printing issues

• Network connectivity issues

• User account and password issues

• VPN and remote access

• Basic hardware troubleshooting

• Software installation/configuration

• Basic endpoint and security-related issues



Preferred candidates should have:-

• IT Service Desk / Helpdesk experience.

• Basic knowledge of Windows OS and Microsoft 365.

• Basic hardware and software troubleshooting skills.

• Basic networking knowledge.

• Experience using ticketing/helpdesk systems.

• Good communication and customer service skills.

• Ability to work independently and as part of a team.