Job Descriptions
Gather, analyse and document business and functional requirements
Work with business stakeholders to understand requirements and identify areas for improvement
Translate business requirements into clear functional and technical requirements
Support the development and enhancement of digital solutions and customer-facing applications
Identify opportunities to improve business processes through AI, automation and digital technologies
Support AI, automation and digital solution proof-of-concepts and pilot projects
Work with technical teams on system integration, APIs, data flows and solution implementation
Prepare user stories, functional specifications, process flows and solution documentation
Coordinate with internal teams and external vendors for project delivery and system enhancements
Support system testing, UAT, deployment and implementation activities
Analyse customer and operational data to identify trends and improvement opportunities
Monitor system performance and support incident and issue resolution
Track project risks, issues, dependencies and timelines
Maintain system documentation and support technology governance and compliance
Drive continuous improvement of digital solutions and business processes
Job Requirements
Degree in Information Systems, Computer Science, Business Analytics, Engineering or a related discipline
4–6 years of experience in Business Analysis, IT solutions or digital technology projects
Strong experience in requirements gathering, business process analysis and documentation
Experience with digital solutions, AI, automation or digital transformation projects
Good understanding of APIs, system integration, data flows and enterprise IT environments
Familiarity with user stories, functional specifications, process flows and solution diagrams
Experience in system testing, UAT, implementation and production support
Strong analytical and problem-solving skills
Good communication and stakeholder management skills
Experience working with business users, technical teams and external vendors
Ability to manage multiple priorities and drive issues through to resolution
Knowledge of Agile/Scrum methodology, SQL, Power BI or AI/GenAI will be an advantage
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EA License No: 90C3494 | EA Personnel No: R1106405 | EA Personnel Name: Khadijah Binte Abdul Rahman
PERSOL Outsourcing Singapore Pte Ltd deliver stailored solutions that seamlessly integrate Customer Experience, Corporate Services, and Technical, taking ownership of operational challenges so you can focus on what matters most.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Outsourcing Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at ************* you wish to withdraw your consent, please email us at ************* feel free to contact us if you have any queries.