- Bukit Timah Central Region (Singapore) Singapore
Full Time Guest Experience Expert (Front Office) Jobs, Salary up to SGD 2,600 in St. Regis Hotels Central Region (Singapore) - Maukerja
Guest Experience Expert (Front Office)
St. Regis Hotels
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Job Description
Responsibilities
The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.
POSITION SUMMARY
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
Communicate to appropriate staff when guests are waiting for an available room
File guest paperwork or documentation. Operate telephone switchboard station
Run and check daily reports, contingency lists, and credit card authorization reports
Responsible for managing group arrivals and departures
Act as the main point of control for saleable rooms in conjunction with Revenue, Sales and Front Desk teams
To be familiar with all room types, availability, rates, group movements and billing, daily events, promotions, VIP’s and Guest History guests
To ensure that the Duty Manager is informed immediately of any emergency, security or health and safety matter
To be able to manage back office (Front Office) administrative tasks such as inventory control to ensure inventory are managed and ordered when required
Other administrative tasks such as rostering to be submitted in a timely manner for approval
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global
team, and
become
the best version of you.
POSITION SUMMARY
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
Communicate to appropriate staff when guests are waiting for an available room
File guest paperwork or documentation. Operate telephone switchboard station
Run and check daily reports, contingency lists, and credit card authorization reports
Responsible for managing group arrivals and departures
Act as the main point of control for saleable rooms in conjunction with Revenue, Sales and Front Desk teams
To be familiar with all room types, availability, rates, group movements and billing, daily events, promotions, VIP’s and Guest History guests
To ensure that the Duty Manager is informed immediately of any emergency, security or health and safety matter
To be able to manage back office (Front Office) administrative tasks such as inventory control to ensure inventory are managed and ordered when required
Other administrative tasks such as rostering to be submitted in a timely manner for approval
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global
team, and
become
the best version of you.
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