Full Time Team Manager Jobs, Salary up to SGD 4,000 in Tele-centre Services Pte Ltd Southeast (Singapore) - Maukerja

We are looking for a dynamic and customer-centric individual to join our call center team as a Team Manager. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY.

Responsibilities:
Supports, coaches and manage a team of Contact Center Agents

Communicates performance against objective with the individual team members and constantly monitors performance in terms of agreed key performance indicator (log-on time, time-in wrap, average handle time)

Works with the shift supervisor and coordinates shift roster for the team members to ensure that agreed shifts would be covered

Conducts return to work interviews after absenteeism

Undertakes any administration associated with payroll, performance related bonus, staff annual leave, expenses claims and amendments to staff rosters

Conducts regular team meetings and buzz session to ensure that two-way communication is maintained between team members and management

Supports the management team in the creation of management reports based on agreed time scales

Attends to high-level customer complaints received by team members and spends an agreed proportion of time answering queue calls

Conduct call monitoring either by listening in to the radio recorded calls or live calls and subsequently undertakes coaching sessions with team members

Disseminates information received from client contact point to the team members as soon as possible and ensures that the team members are fully briefed on the information received

Support the Contact Center in achieving its overall service levels (average speed of answer, abandoned calls, % calls answered within service level)

Identifies area for service improvements and makes recommendation to the management team

Requirements:
Minimum 2 year(s) of relevant experience in supervisory role, preferably in a contact centre or customer service environment.

Tech savvy and has good knowledge of Microsoft Office (Word, Powerpoint & Excel).

Possess good interpersonal and communication skills, creativity and problem-solving skills.

Positive and able to motivate team to achieve business targets.

Good leadership and people management skills.

Able to work well in a team in a dynamic and fast-paced environment

We offer competitive compensation, ongoing training, and a supportive work environment.

If you’re enthusiastic, eager to learn, and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.
TELE-CENTRE SERVICES PTE LTD

Tele-centre Services Pte Ltd, a wholly-owned subsidiary of mainboard listed Hai Leck Holdings Ltd was established in the last 90s. Today, the Company operates a premium call centre with more than 250 employees in Singapore, and pride itself to have major multi-national companies and key government organisations across all industries as its valuable business partners.

Our parent company, Hai Leck Holdings Limited is a leading integrated provider of scaffolding, insulation, painting and engineering services for the utilities, oil and gas industries in Singapore.

Tele-centre attributes its success to the high quality customer service and innovative business solutions provided by its human capital, and its continuous pursuit of excellence in systems and processes.

Personal Data Collection Statement

Tele-centre Services Pte Ltd recognizes its obligation under the Personal Data Protection Act 2012 which includes the collection, use and disclosure of personal data for the purpose for which an individual has given consent to. The personal data collected includes all personal data voluntarily provided by you in this form, or in any supplementary form or any document voluntarily provided by you to the Company.

We may collect and use your personal data for:

• Conducting interviews;
• Process your job application which includes pre-recruitment checks involving your qualification and facilitating interviews;
• Provide or obtain employee references and for backgrounds screening;
• Assess your suitability for the position applied for;
• Process staff referrals;
• Any other purposes relating to any of the above

More information on our data protection policy can be found on our website at

https://

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Employment Application Practice

Your personal data will be kept for a period of up to 12 months to access your suitability for future employment. Upon on your nature of your request, you may withdraw the consent for us to collect, use or disclose your personal data as long as there is no legal or contractual restriction preventing you from doing so.

For more information about PDPA generally, please visit the Personal Data Protection Commission’s website at

https:/

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Declaration:
I declare that to the best of my knowledge and the particulars provided are true. I hereby give my consent to the Company to check my employment records with my previous employers. I am aware that any false or misleading statements made by me may result in dismissal without any compensation if employed. I understand that Company may be unable to process this application if I fail to provide any information requested in this application form and my personal data will be used for recruitment and other employment related purposes for the Company.