Full Time Regional Technical Operations Lead (Non-coffee Category) Jobs, in ZUS COFFEE Selangor - Maukerja

Position Responsibilities

The Technical Lead leads beverage innovation, product development, and R&D team capabilities while ensuring scalability, quality compliance, and commercial viability across regional markets.

Beverage Innovation & Team Leadership

• Rapid NPD Cycle: Drive the end-to-end New Product Development (NPD) process, moving from consumer insights to outlet-ready launches at a "tech-startup" pace.
• Operational Scalability: Ensure every new beverage is "barista-proof" and operationally viable for high-volume retail environments.
• Talent Mentorship: Manage and upskill a team of junior R&D members, reviewing their formulations for sensory consistency and cost-performance alignment.
• Tech-Driven R&D: Utilize data from our mobile app and sales analytics to iterate on menu offerings and localized tastes.

Strategic Sourcing & Supplier Management

• Supplier Technical Vetting: Lead the technical qualification of raw material suppliers (eg. cocoa, syrups, milk alternatives) to ensure they meet our high-quality benchmarks.
• Relationship Management: Build deep partnerships with vendors to ensure supply resilience and early access to innovative ingredients.
• Cost Engineering: Collaborate with Supply Chain to validate ingredient costs and optimize margins for regional scaling (e.g., Malaysia, Philippines)

Quality & Compliance Liaison

• Standardization: Translate complex R&D bench tests into simplified Standard Operating Procedures (SOPs) for the Academy and Retail Operations teams.
• QA Alignment: Partner with the QA/QC and Halal departments to ensure all new ingredients and processes comply with food safety and regulatory standards.
• Root Cause Leadership: Lead investigations into product incidents or quality feedback from outlets, driving corrective actions (CAPA) with suppliers when necessary.

Qualification and Experiences

• Degree in Food Science, Food Technology, Culinology or a related field.
• Experience: Minimum 5+ years in F&B R&D, ideally within a fast-paced retail chain or QSR environment (vs. purely FMCG).
• Leadership: At least 2 years in a senior or supervisory capacity, with a passion for coaching junior food scientists.
• Industry Savvy: Deep knowledge of the cafe-scene (or f&b), beverage sensory benchmarking, and ingredient functionality.
• Agility: Must be comfortable working in a tech-enabled, fast-growing company where priority shifts and rapid expansion are the norm.

a Necessity, not a Luxury