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Purpose
The first point of contact for daily inbound global container inquiries. A high-volume, responsiveness-driven role focused on fast, accurate first response and qualification — feeding qualified leads into the Regional Sales Manager's pipeline rather than owning long-cycle account relationships.
Key Responsibilities
- Monitor and respond to daily inbound inquiries from global container buyers, brokers, and prospects across email, web forms, and other channels.
- Qualify inquiries — container type, quantity, region, timeline, budget — before routing to the Regional Sales Manager or appropriate contact.
- Log every inquiry and its status accurately in the shared CRM / lead-routing system.
- Provide initial pricing indications and standard quotations for straightforward requests, escalating complex or high-value inquiries.
- Follow up on outstanding inquiries to keep response times fast and consistent.
- Flag patterns in inbound demand (region, container type, seasonality) back to the Regional Sales Manager to inform strategy.
Requirements
- 1–3+ years in inside sales, sales support, or customer-facing coordination, ideally in trading, logistics, or B2B services.
- Comfortable with high inquiry volume and fast turnaround expectations.
- Good written English for international correspondence; additional languages a plus given the global inquiry base.
- Organised and systematic — comfortable owning a CRM/inbox as the source of truth for lead status.
- Basic container/logistics industry familiarity a plus, not mandatory — this role can be trained on product specifics.
Job Type: Full-time
Pay: RM3,500.00 - RM6,000.00 per month
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
Experience:
Work Location: In person