Full Time Department Store General Manager (Large, Luxury, International) - KLCC Jobs, Salary up to MYR 20,000 in AG STAFFING Federal Territory - Maukerja

Department Store General Manager (Large, International Department Store - Beauty, Luxury, Fashion, Food Hall) - KLCC

Job Description:

• Assist MD in managing the daily operation of the store to ensure it runs efficiently and smoothly by initiating, coordinating and enforcing SOPs and Company's policies and procedures, recruitment, training and development- ensuring excellent customer service.
• Achieving challenging monthly and annual sales, inventory and related store KPI targets.
• Achieve financial objective by working closely with the MD on annual budget, scheduling expenditures, analysing variances and initiating corrective actions through the store budget and P&L.
• Leading and develop strong service-oriented team in International Hospitality and ensuring high degree of customer service delivery to our customers.
• Other duties as requested commensurate with the level of the position.
• The responsibilities of this position require the incumbent to be flexible in their approach. There may be a requirement to occasionally work outside of and in addition to contracted hours.

Preferences

• Diploma/Degree in Retail Management, Hotel Management or its equivalent.
• Candidate with minimum 15 years of working experience in retail operations. Minimum 8 years in Managerial level.
• Proven record of knowledge and expertise in retail operations. Use to work in an international environment and capable to sense cultural differences would be a plus.
• Excellent command of language both written and spoken English.
• Strong leadership skills and professional image.
• Excellent interpersonal and communication skills and able to work well with all levels of staff.
• Ability to handle multiple demands, work under pressure, and meet deadlines
• Ability to handle complex customer service issues; (i.e. dissatisfied customers, complaints, returns, repairs & after-sales)
• Ability to work flexible schedules, including weekends and holidays

Job Types: Full-time, Permanent

Pay: RM15,000.00 - RM20,000.00 per month

Work Location: In person