- Geylang Southeast (Singapore) Singapore
Full Time Guest Relations Executive [Hotel- Central] Jobs, Salary up to SGD 3,600 in SEARCH AVENUE PRIVATE LIMITED Southeast (Singapore) - Maukerja
Guest Relations Executive [Hotel- Central]
SEARCH AVENUE PRIVATE LIMITED
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Job Description
Responsibilities
Location:
Orchard
Working Hours:
5 days work week, shift required
Salary:
Up to $3600 + aws + flexi benefit + staff meals
Create memorable experiences and be the face of exceptional guest service.
Our client is a prestigious luxury hotel seeking a passionate
Guest Relations Executive
to deliver personalised hospitality and ensure every guest enjoys a seamless and memorable stay. This role is ideal for individuals who enjoy building meaningful guest connections and creating outstanding service experiences.
Key Responsibilities
Guest Care & Personalised Service
Serve as a dedicated point of contact for VIP, repeat, and extended-stay guests.
Anticipate guest preferences and coordinate personalised arrangements to enhance their stay.
Build strong rapport with guests and ensure a warm, welcoming experience throughout their journey.
Arrival & Lobby Experience
Welcome arriving guests and provide professional assistance during check-in and throughout their stay.
Maintain an active presence in guest-facing areas, offering assistance and responding proactively to requests.
Ensure guests receive prompt, attentive, and personalised service at all touchpoints.
Guest Feedback & Service Recovery
Engage with guests regularly to gather feedback and identify opportunities to enhance satisfaction.
Resolve concerns efficiently and professionally while ensuring positive service recovery outcomes.
Monitor and follow up on guest requests to ensure timely completion and satisfaction.
Cross-Department Coordination
Work closely with Front Office, Housekeeping, Food & Beverage, and other departments to ensure seamless service delivery.
Communicate guest preferences, special occasions, and service requirements accurately.
Support smooth execution of VIP arrivals, celebrations, and special arrangements.
Guest Loyalty & Experience Enhancement
Foster strong relationships with returning guests to encourage loyalty and repeat visits.
Maintain accurate guest profiles and preferences to support future personalised experiences.
Contribute ideas and initiatives that elevate guest satisfaction and overall hotel experience.
Requirements
Previous experience in Guest Relations, Front Office, Customer Service, or Hospitality preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities with a service-oriented mindset.
Ability to remain professional and composed in a fast-paced environment.
Highly organised with strong attention to detail.
Passionate about delivering exceptional guest experiences.
Familiarity with hotel management systems is an advantage.
Interested candidates kindly click APPLY NOW to submit your latest CV.
We regret that only shortlisted candidates will be notified.
Search Avenue Pte Ltd
EA License No.: 25C2695
EA Registration No.: R25157669 [Amanda Wee]
At Search Avenue Pte Ltd, we believe recruitment is more than just filling positions — it’s about building futures. Founded by two passionate individuals with over 12 years of recruitment experience, Search Avenue was born out of a shared vision: to raise the standards of recruitment through integrity, innovation, and unwavering dedication to people.
We are deeply committed to understanding the evolving needs of both employers and candidates. Our approach combines advanced technology with a human touch, ensuring personalized, efficient, and meaningful hiring experiences. Whether it’s permanent placements, executive searches, or talent mapping, our mission remains the same — to connect top-tier talent with companies that value diversity, capability, and culture fit.
Driven by our founders’ belief in work-life harmony, we champion flexible career opportunities and inclusive workplaces. Our goal is to empower individuals to thrive in their careers while honoring their personal commitments — and to help businesses grow stronger through passionate, high-performing teams.
At Search Avenue, recruitment is our craft — and people are our purpose.
Orchard
Working Hours:
5 days work week, shift required
Salary:
Up to $3600 + aws + flexi benefit + staff meals
Create memorable experiences and be the face of exceptional guest service.
Our client is a prestigious luxury hotel seeking a passionate
Guest Relations Executive
to deliver personalised hospitality and ensure every guest enjoys a seamless and memorable stay. This role is ideal for individuals who enjoy building meaningful guest connections and creating outstanding service experiences.
Key Responsibilities
Guest Care & Personalised Service
Serve as a dedicated point of contact for VIP, repeat, and extended-stay guests.
Anticipate guest preferences and coordinate personalised arrangements to enhance their stay.
Build strong rapport with guests and ensure a warm, welcoming experience throughout their journey.
Arrival & Lobby Experience
Welcome arriving guests and provide professional assistance during check-in and throughout their stay.
Maintain an active presence in guest-facing areas, offering assistance and responding proactively to requests.
Ensure guests receive prompt, attentive, and personalised service at all touchpoints.
Guest Feedback & Service Recovery
Engage with guests regularly to gather feedback and identify opportunities to enhance satisfaction.
Resolve concerns efficiently and professionally while ensuring positive service recovery outcomes.
Monitor and follow up on guest requests to ensure timely completion and satisfaction.
Cross-Department Coordination
Work closely with Front Office, Housekeeping, Food & Beverage, and other departments to ensure seamless service delivery.
Communicate guest preferences, special occasions, and service requirements accurately.
Support smooth execution of VIP arrivals, celebrations, and special arrangements.
Guest Loyalty & Experience Enhancement
Foster strong relationships with returning guests to encourage loyalty and repeat visits.
Maintain accurate guest profiles and preferences to support future personalised experiences.
Contribute ideas and initiatives that elevate guest satisfaction and overall hotel experience.
Requirements
Previous experience in Guest Relations, Front Office, Customer Service, or Hospitality preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities with a service-oriented mindset.
Ability to remain professional and composed in a fast-paced environment.
Highly organised with strong attention to detail.
Passionate about delivering exceptional guest experiences.
Familiarity with hotel management systems is an advantage.
Interested candidates kindly click APPLY NOW to submit your latest CV.
We regret that only shortlisted candidates will be notified.
Search Avenue Pte Ltd
EA License No.: 25C2695
EA Registration No.: R25157669 [Amanda Wee]
At Search Avenue Pte Ltd, we believe recruitment is more than just filling positions — it’s about building futures. Founded by two passionate individuals with over 12 years of recruitment experience, Search Avenue was born out of a shared vision: to raise the standards of recruitment through integrity, innovation, and unwavering dedication to people.
We are deeply committed to understanding the evolving needs of both employers and candidates. Our approach combines advanced technology with a human touch, ensuring personalized, efficient, and meaningful hiring experiences. Whether it’s permanent placements, executive searches, or talent mapping, our mission remains the same — to connect top-tier talent with companies that value diversity, capability, and culture fit.
Driven by our founders’ belief in work-life harmony, we champion flexible career opportunities and inclusive workplaces. Our goal is to empower individuals to thrive in their careers while honoring their personal commitments — and to help businesses grow stronger through passionate, high-performing teams.
At Search Avenue, recruitment is our craft — and people are our purpose.
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