Full Time Application Support Engineer Jobs, in AMK Technology Federal Territory - Maukerja

We are looking for an Application Support Engineer to support and maintain business-critical applications, ensuring system availability, performance, and reliability. The role will involve troubleshooting production issues, performing root cause analysis, supporting application changes, and working closely with development and infrastructure teams.

• Monitor, maintain, and support enterprise applications to ensure availability and performance.
• Investigate and resolve application incidents, problems, and service requests within agreed SLAs.
• Perform root cause analysis (RCA) and implement solutions to prevent recurring issues.
• Collaborate with development teams on bug fixes, enhancements, and deployments.
• Manage application configurations, patches, and upgrades across production and non-production environments.
• Support application releases, testing, and deployment activities.
• Troubleshoot database, application, and integration-related issues.
• Document troubleshooting procedures, technical solutions, and support processes.
• Follow security, compliance, and operational standards during application maintenance.
• Participate in incident management and on-call support for critical production issues.

• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
• Experience in application support, production support, or a similar technical role.
• Strong understanding of application architecture and support methodologies.
• Proficiency in SQL and relational databases such as Oracle or MySQL.
• Experience working with Linux/Unix environments and scripting using Shell, Python, or similar.
• Familiarity with ITIL processes, including Incident, Problem, and Change Management.
• Knowledge of Java/.NET applications and middleware technologies.
• Understanding of API integrations and web services.
• Exposure to Agile/Scrum or Kanban environments.
• Strong analytical, troubleshooting, communication, and problem-solving skills.
• Ability to work effectively with development, infrastructure, and other cross-functional teams.

• Experience supporting business-critical or high-availability applications.
• Exposure to application monitoring and logging tools.
• Experience with production deployments and release management.
• Knowledge of cloud environments is an advantage.