- Singapore
Full Time Executive, Guest Services Jobs, Salary up to SGD 3,200 in Ascott International Management Pte Ltd - Maukerja
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Job Description
Responsibilities
You will support the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.
Responsibilities
You will:
Assist residents with check-in and check-out procedures
Ensure all residents are attended to at the Front Desk
Issue apartment access key cards
Attend to and anticipate all residents' queries and needs
Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
Manage residents’ accounts, information and apartment availability in the system
Perform simple bookkeeping
Make and confirm reservations
Assist with the onboarding process for new employees
Respond to all queries through walk-ins, emails and calls and assist with requests
Handle and record resident feedback and complaints, referring them to supervisors and managers
Receive and convey messages to residents promptly
Handle the safekeeping of cash and residents’ valuables and belongings
Perform related tasks as assigned
Job Requirements
You have:
2 years of relevant work experience preferably in the hospitality industry
Entry level candidates who have attained a Degree or Diploma in Hospitality, Hotel Management, or an equivalent qualification are welcomed to apply
Service-oriented
Passion in learning a variety of tasks, including handling paperwork
Willingness to perform shifts
Benefits
5-day work week in consideration of our culture of work-life balance
Flexible benefits with comprehensive medical coverage for self and family
Learning and development opportunities
Subsidised rates at Ascott Serviced Residences
Advocate staff volunteerism
Wellness programmes
ABOUT US
The Ascott Limited (Ascott) is one of the leading international lodging owner-operators, with headquarters in Singapore. The company’s serviced residence and hotel brands include Ascott, Citadines, Somerset, Quest, The Crest Collection, lyf, HARRIS, FOX HARRIS, YELLO, POP!,Preference and HARRIS Vertu, with each brand catering to the distinct needs of our guests.
We have a portfolio of more than 100,000 units in more than 170 cities across over 30 countries. From fully funished residences to hotels, Ascott offers the perfect blend of quality services and accommodation choices favoured by long stay and transcient and leisure travellers. Ascott is internationally recognized for its brands, winning awards and accolades including the prestigious World Travel Awards for the category of “Leading Serviced Apartment Brand” in various countries that it operates in.
As an employer, The Ascott Limited is proud to be recognised by Tripartite Alliance for Fair & Progressive Employment Practices (TAFEP) as a Human Capital Partner (HCPartner), and commended for our efforts in investing in human capital development and adopting fair and progressive workplace practices.
We are a wholly-owned subsidiary of CapitaLand Limited.
Responsibilities
You will:
Assist residents with check-in and check-out procedures
Ensure all residents are attended to at the Front Desk
Issue apartment access key cards
Attend to and anticipate all residents' queries and needs
Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
Manage residents’ accounts, information and apartment availability in the system
Perform simple bookkeeping
Make and confirm reservations
Assist with the onboarding process for new employees
Respond to all queries through walk-ins, emails and calls and assist with requests
Handle and record resident feedback and complaints, referring them to supervisors and managers
Receive and convey messages to residents promptly
Handle the safekeeping of cash and residents’ valuables and belongings
Perform related tasks as assigned
Job Requirements
You have:
2 years of relevant work experience preferably in the hospitality industry
Entry level candidates who have attained a Degree or Diploma in Hospitality, Hotel Management, or an equivalent qualification are welcomed to apply
Service-oriented
Passion in learning a variety of tasks, including handling paperwork
Willingness to perform shifts
Benefits
5-day work week in consideration of our culture of work-life balance
Flexible benefits with comprehensive medical coverage for self and family
Learning and development opportunities
Subsidised rates at Ascott Serviced Residences
Advocate staff volunteerism
Wellness programmes
ABOUT US
The Ascott Limited (Ascott) is one of the leading international lodging owner-operators, with headquarters in Singapore. The company’s serviced residence and hotel brands include Ascott, Citadines, Somerset, Quest, The Crest Collection, lyf, HARRIS, FOX HARRIS, YELLO, POP!,Preference and HARRIS Vertu, with each brand catering to the distinct needs of our guests.
We have a portfolio of more than 100,000 units in more than 170 cities across over 30 countries. From fully funished residences to hotels, Ascott offers the perfect blend of quality services and accommodation choices favoured by long stay and transcient and leisure travellers. Ascott is internationally recognized for its brands, winning awards and accolades including the prestigious World Travel Awards for the category of “Leading Serviced Apartment Brand” in various countries that it operates in.
As an employer, The Ascott Limited is proud to be recognised by Tripartite Alliance for Fair & Progressive Employment Practices (TAFEP) as a Human Capital Partner (HCPartner), and commended for our efforts in investing in human capital development and adopting fair and progressive workplace practices.
We are a wholly-owned subsidiary of CapitaLand Limited.
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