Full Time Key Account Personnel (CS) Jobs, Salary up to MYR 3,500 in Regalia Records Management Selangor - Maukerja

Department: Customer Service & Key Account Management
Reports To: Head of CS & KAM

The Key Account Executive is responsible for managing and maintaining strong relationships with key customers, ensuring excellent customer service, timely resolution of customer issues, and effective coordination with internal departments to meet customer requirements and achieve high levels of customer satisfaction.

• Candidate must possess at least Diploma/higher/Graduate Diploma in Business Studies/Administration/Management, Records Management or other related fields.
• Legal studies background is a plus.
• At least 1 year of working experience in related field.
• Knowledge of appropriate software including Microsoft Words, Excel, PowerPoint, Outlook and Adobe Acrobat.
• Good interpersonal and communication skills in both written and spoken (English and Bahasa Malaysia).
• Able to read and review agreements/contracts.
• Enjoys reading and pays attention to detail.
• Sharp with numbers and good with analysis.
• Comfortable preparing pricing proposals and doing cost analysis.
• Understands basic business terms and negotiation concepts.
• Organized and detail-oriented.
• Must be able to interact with customers and all levels of staff.

Responsibilities:

• Serve as the main point of contact for assigned key customers.
• Build and maintain strong, long-term relationships with key accounts.
• Understand customers’ business needs, requirements, and expectations.
• Handle customer enquiries, requests, complaints, and feedback professionally and promptly.
• Provide accurate information regarding products, services, orders, delivery schedules, and other customer-related matters.
• Monitor and follow up on customer issues until satisfactory resolution.
• Monitor order status and ensure timely delivery or completion of services.
• Follow up on delays, discrepancies, or service issues and communicate updates to customers.
• Participate in customer meetings, business reviews, and service improvement discussions when required.

Job Type: Full-time

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Ability to commute/relocate:

• Shah Alam: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Contract Review: 1 year (Preferred)

Work Location: In person