- Outram Central Region (Singapore) Singapore
Full Time IAM Support Analyst - Contract till Apr 2027 Jobs, Salary up to SGD 9,500 in ASTEK SINGAPORE INNOVATION TECHNOLOGY PTE. LTD. Central Region (Singapore) - Maukerja
IAM Support Analyst - Contract till Apr 2027
ASTEK SINGAPORE INNOVATION TECHNOLOGY PTE. LTD.
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Job Description
Responsibilities
Role Overview
We are looking for an IAM Support Analyst for 6 months contract (option to extend) to provide operational and administrative support to the core Identity and Access Management (IAM) team. The role will focus on day-to-day backend support activities such as access request tracking, reporting, reconciliation, manual processing, basic troubleshooting, and documentation.
The successful candidate will help reduce the operational workload of the core IAM team by ensuring routine IAM tasks are completed accurately and within agreed service levels.
Key Responsibilities
Support user access provisioning and de-provisioning activities in accordance with established IAM policies and SLAs.
Maintain and reconcile IAM records using Excel spreadsheets and system-generated data.
Prepare monthly reports covering IAM service requests, including pending and completed tickets.
Assist with user access reviews and corporate-wide IAM compliance review activities.
Perform basic troubleshooting for IAM system failures, access issues, and operational errors before escalating more complex cases.
Support User Acceptance Testing (UAT) for IAM enhancements and related system changes.
Assist with manual backend processing, data validation, reconciliation, and miscellaneous operational tasks.
Update IAM procedures, process documents, and supporting records using approved templates.
Support investigation activities by gathering information, coordinating user communication, and escalating verified security incidents when required.
Track outstanding issues and follow up with relevant teams to ensure timely resolution.
Identify opportunities to simplify or improve routine IAM support processes.
Requirements
Diploma or Degree in Information Technology, Computer Science, or a related field.
Basic understanding of
Identity and Access Management (IAM)
concepts such as user provisioning, de-provisioning, access reviews, and access rights.
Experience in operations support, application support, IAM support, or a similar administrative/technical support function.
Strong working knowledge of
Microsoft Excel
, including handling reports, reconciliation, and data tracking.
Good analytical and troubleshooting skills with strong attention to detail.
Comfortable performing repetitive or manual operational tasks accurately.
Able to manage tickets, follow established procedures, and work within defined SLAs.
Good written and verbal communication skills.
Able to work independently while collaborating closely with technical and business teams.
Good to Have
Experience with
UAT, incident handling, reporting, reconciliation, or compliance reviews
.
Exposure to enterprise application support or service request management.
Astek has been providing IT and engineering solutions for some of the world’s largest industrial and services groups for over 25 years.
We support our clients with the creation and development of their new products in four main areas of expertise:
Some of our clients include BNP Paribas, CA-CIB, Societe Generale, Amadeus, Air France, Alstom, Airbus, Thales, Safran, Faurecia, Valeo, Renault, Jaguar, PSA, BMW, Daimler, Schneider Electric, Areva, ENGIE, Veolia, Total…
Our team is dedicated to offering our global clients project support while guaranteeing a consistent level of service alongside a commitment to excellence and strong core values.
We’re always looking for smart, talented, driven, down-to-earth, fun-to-work-with people who want to make a positive and meaningful impact.
To join our community!
*************
We are looking for an IAM Support Analyst for 6 months contract (option to extend) to provide operational and administrative support to the core Identity and Access Management (IAM) team. The role will focus on day-to-day backend support activities such as access request tracking, reporting, reconciliation, manual processing, basic troubleshooting, and documentation.
The successful candidate will help reduce the operational workload of the core IAM team by ensuring routine IAM tasks are completed accurately and within agreed service levels.
Key Responsibilities
Support user access provisioning and de-provisioning activities in accordance with established IAM policies and SLAs.
Maintain and reconcile IAM records using Excel spreadsheets and system-generated data.
Prepare monthly reports covering IAM service requests, including pending and completed tickets.
Assist with user access reviews and corporate-wide IAM compliance review activities.
Perform basic troubleshooting for IAM system failures, access issues, and operational errors before escalating more complex cases.
Support User Acceptance Testing (UAT) for IAM enhancements and related system changes.
Assist with manual backend processing, data validation, reconciliation, and miscellaneous operational tasks.
Update IAM procedures, process documents, and supporting records using approved templates.
Support investigation activities by gathering information, coordinating user communication, and escalating verified security incidents when required.
Track outstanding issues and follow up with relevant teams to ensure timely resolution.
Identify opportunities to simplify or improve routine IAM support processes.
Requirements
Diploma or Degree in Information Technology, Computer Science, or a related field.
Basic understanding of
Identity and Access Management (IAM)
concepts such as user provisioning, de-provisioning, access reviews, and access rights.
Experience in operations support, application support, IAM support, or a similar administrative/technical support function.
Strong working knowledge of
Microsoft Excel
, including handling reports, reconciliation, and data tracking.
Good analytical and troubleshooting skills with strong attention to detail.
Comfortable performing repetitive or manual operational tasks accurately.
Able to manage tickets, follow established procedures, and work within defined SLAs.
Good written and verbal communication skills.
Able to work independently while collaborating closely with technical and business teams.
Good to Have
Experience with
UAT, incident handling, reporting, reconciliation, or compliance reviews
.
Exposure to enterprise application support or service request management.
Astek has been providing IT and engineering solutions for some of the world’s largest industrial and services groups for over 25 years.
We support our clients with the creation and development of their new products in four main areas of expertise:
- Information technology and systems (IT & IS);
- Industrial engineering and product development;
- Internet of Things (IoT);
- Digital, web and mobile solutions.
Some of our clients include BNP Paribas, CA-CIB, Societe Generale, Amadeus, Air France, Alstom, Airbus, Thales, Safran, Faurecia, Valeo, Renault, Jaguar, PSA, BMW, Daimler, Schneider Electric, Areva, ENGIE, Veolia, Total…
Our team is dedicated to offering our global clients project support while guaranteeing a consistent level of service alongside a commitment to excellence and strong core values.
We’re always looking for smart, talented, driven, down-to-earth, fun-to-work-with people who want to make a positive and meaningful impact.
To join our community!
*************
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