Full Time Duty Manager Jobs, Salary up to MYR 3,200 in Teedo Hotel Kuala Lumpur (Teedo Hospitality ) Federal Territory - Maukerja

About Us

At Teedo Hotel, we pride ourselves on delivering warm, reliable, and comfortable hospitality. As a vibrant 3-star property, we strive to give our guests a seamless and welcoming experience. We are looking for a hands-on, energetic, and customer-focused Duty Manager to join our team and act as the primary operational leader during their shift.

Job Summary

We are seeking an energetic and detail-oriented Front Office Duty Manager to oversee our reception, guest relations, and daily front-of-house operations during assigned shifts. In this role, you will act as the Manager on Duty, ensuring seamless check-ins and check-outs, managing VIP arrivals, and handling guest escalations with grace and professionalism. You will lead by example, supporting front desk agents and coordinating closely with Housekeeping and Maintenance.

Key Responsibilities

• Shift Supervision: Manage front office operations during your shift, ensuring adequate staffing and smooth workflows.
• Guest Relations & Problem Solving: Personally greet VIP guests, monitor lobby traffic, and step in to resolve escalated guest complaints or special requests promptly.
• Operational Coordination: Communicate constantly with Housekeeping to track room readiness/turnaround times, and with Maintenance regarding any guest room defects.
• Financial & Administrative Oversight: Supervise cash handling, daily shift reconciliations, billing accuracy, and authorize routine rate overrides, rebates, or allowances as per hotel policy.
• Team Coaching: Conduct shift briefings, mentor front desk agents on Property Management Systems (PMS), and provide on-the-spot coaching to maintain service standards.
• Safety & Compliance: Enforce hotel security policies, handle emergency situations calmly, and document all incidents accurately in the shift log/handover report.

Requirements & Qualifications

• Experience: Minimum 2 years of experience in hotel front office operations, with at least 1 year in a supervisory, team lead, or senior guest relations role.
• Software Knowledge: Hands-on experience with hotel Property Management Systems.
• Communication: Exceptional verbal and written communication skills with a polished, professional presentation.
• Temperament: Calm under pressure, strong conflict-resolution skills, and a natural hospitality-first mindset.
• Flexibility: Must be able to work flexible shifts, including weekends, evenings, and public holidays.

Pay: RM3,000.00 - RM3,200.00 per month

Benefits:

• Flexible schedule
• Free parking
• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion

Work Location: In person