Full Time Ops-Tech Jobs, in SG Enable - Maukerja

Overall Job Responsibility

• Support the Director to develop and execute SG Enable’s technology strategy and roadmap and strengthen the organisation’s technology engineering and digital delivery capabilities.
• Lead the adoption of a product-led approach to technology delivery, bringing together product management, engineering, architecture, design, security and technology operations to deliver sustainable digital products and platforms.
• Support the Director in building the capabilities and capacities of the Technology Engineering function and take on progressively broader responsibilities in enterprise technology leadership.

Duties and Responsibilities

1. Product Management and Technology Delivery

• Lead the adoption and implementation of a product-led operating model for SG Enable’s digital products and platforms.
• Oversee multidisciplinary product teams comprising product, engineering, architecture, design and other technology capabilities.
• Work with business owners and Product Managers to establish product vision, roadmaps, priorities and measurable outcomes aligned with organisational objectives.
• Drive the shift from project-based system implementation towards sustainable product ownership and continuous improvement, where appropriate.
• Oversee the portfolio of technology products and initiatives, including prioritisation of resources, dependencies, risks and delivery timelines.
• Establish appropriate product and delivery governance to ensure technology investments deliver intended business and user outcomes.

2. Technology Engineering and Architecture

• Lead and strengthen engineering capabilities and practices across software development, solution architecture, DevSecOps, quality assurance, platform operations and related technology disciplines.
• Establish modern engineering practices and standards to improve the quality, security, reliability and maintainability of SG Enable’s digital products.
• Work with the Director and technology teams to ensure solutions are aligned with SG Enable’s enterprise architecture and longer-term technology roadmap.
• Promote the use of reusable platforms, common services, APIs and integration patterns to improve interoperability and reduce unnecessary duplication across systems.
• Ensure appropriate consideration of scalability, maintainability, cybersecurity, data, accessibility and total cost of ownership in technology decisions.
Oversee the management of technical debt and lifecycle management of technology products and platforms.

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3. Technology Strategy, Governance and Investment

• Support the Director in translating SG Enable’s organisational and digital strategies into technology priorities and an executable technology roadmap.
• Support the evaluation and prioritisation of technology investments based on strategic value, business and user outcomes, technical sustainability, risk and cost.
• Provide technology advice and recommendations to senior management and business stakeholders on technology opportunities, options and trade-offs.
• Support technology governance, architecture and investment forums and represent the Director where required.
• Work with cybersecurity, infrastructure and technology operations teams to ensure that appropriate security, resilience, business continuity and operational requirements are incorporated throughout the technology lifecycle.

4. Technology Partners and Vendor Management

• Provide oversight of strategic technology vendors, system integrators and delivery partners to ensure effective delivery of technology products and services.
• Ensure vendors and partners operate in accordance with SG Enable’s architecture, engineering, security and delivery standards.
• Establish clear accountability for delivery outcomes, service quality, documentation and knowledge transfer.
• Strengthen SG Enable’s internal ownership of its technology products and platforms and reduce unnecessary reliance on external vendors.
• Support technology procurement, vendor evaluation, contract management and major technology investment decisions.

5. Team and Capability Development

• Lead and develop multidisciplinary technology teams across product management, engineering and related technology functions.
• Build the competencies required for SG Enable to progressively take greater ownership of its enterprise technology stack and digital products.
• Coach Product Managers, engineering leads and technology professionals to strengthen ownership, technical judgement and delivery capabilities.
• Develop appropriate professional standards, competencies and career development pathways for technology roles.
• Foster a culture of collaboration, experimentation, continuous improvement, engineering excellence and accountability.
• Support the Director in planning the function’s manpower, organisation structure and training and competency needs.

6. Other Duties

• Act as a key deputy to the Director in the leadership and management of the Technology Engineering function.
• Represent the Director at internal and external meetings, technology governance forums and engagements where required.
• Work closely with business and transformation teams to translate organisational needs and service transformation opportunities into appropriate technology solutions.
• Take on progressively broader technology leadership responsibilities as SG Enable’s internal technology capabilities mature.
• Provide support for other duties that may be assigned by the Director or Senior Management from time to time.

Qualifications, Knowledge and Experience

• 10 to 12 years of relevant experience in technology, digital product development, software engineering or related domains, with at least 5 years in a managerial or leadership capacity.
• Experience leading multidisciplinary product or technology teams comprising product management, engineering, architecture, design and related disciplines.
• Strong understanding of product management, Agile delivery and modern software engineering practices.
• Good understanding of enterprise architecture, software development, cloud technologies, APIs and integration, DevSecOps, cybersecurity and technology operations.
• Experience managing a portfolio of digital products, enterprise platforms or major technology initiatives.
• Experience in establishing product operating models, technology delivery practices or internal engineering capabilities would be advantageous.
• Strong experience in managing technology vendors, system integrators and external technology partners.
• Ability to engage and influence senior stakeholders and translate business priorities into technology strategies, roadmaps and investment decisions.
• Ability to understand and challenge technical recommendations, evaluate technology trade-offs and provide sound recommendations to management.
• Strong leadership and people development capabilities, with experience building and developing high-performing technology teams.
• Strong strategic thinking, problem-solving and communication skills, with the ability to operate effectively across strategy, technology delivery and operations.
• Experience in the public sector, social service sector or a complex service delivery environment would be advantageous.

Additional Information