Full Time Logistics - Order Management Specialist Jobs, Salary up to SGD 6,000 in HEPTAGON PHOTONICS PTE. LTD. North-east Region (Singapore) - Maukerja

About the role

We are seeking a

Logistics & Order Management Specialist

to join Heptagon Photonics Pte Ltd. in a full-time capacity, based in the Ang Mo Kio North-East Region. This role is pivotal to our operations, serving as the critical link between our sales, manufacturing, and distribution functions. As Logistics & Order Management Specialist, you will be responsible for ensuring seamless order processing, inventory management, and timely delivery of our photonics products to customers worldwide. Your work will directly impact customer satisfaction, operational efficiency, and the company's bottom line, making this a strategically important position within our organisation.

What you'll be doing

Your key responsibilities will include:
Processing customer orders accurately and efficiently, ensuring all documentation is complete and compliant with company procedures and regulatory requirements

Managing inventory levels, tracking stock movements, and coordinating with the warehouse team to maintain optimal stock availability

Liaising with logistics partners and freight forwarders to arrange shipments, negotiate rates, and track deliveries in real time

Monitoring order status from receipt through to delivery, proactively communicating with customers regarding timelines and any potential delays

Preparing shipping documentation, including invoices, packing lists, bills of lading, and customs paperwork for international shipments

Resolving order discrepancies, managing returns, and coordinating with relevant departments to address customer concerns promptly

Maintaining accurate records of all orders, shipments, and logistics activities within the company management systems

Analysing logistics costs and identifying opportunities for process improvements and cost savings

Collaborating with sales, manufacturing, and customer service teams to ensure seamless order fulfilment and customer satisfaction

Supporting the implementation of logistics best practices and contributing to continuous improvement initiatives

What we're looking for

To succeed in this role, you should possess the following skills and experience:

Proven experience of 2-4 years in logistics, order management, warehouse operations, or a related field within the manufacturing or distribution sector

Strong organisational and time management skills, with the ability to juggle multiple orders and priorities simultaneously

Proficiency in inventory management systems and warehouse management software; experience with SAP, Oracle, or similar enterprise resource planning systems is advantageous

Excellent written and verbal communication skills in English, with the ability to correspond professionally with internal and external stakeholders

Solid understanding of supply chain principles, including procurement, inventory control, demand planning, and distribution logistics

Familiarity with customs clearance procedures and international shipping documentation, particularly for exports to Europe and North America

Strong attention to detail and commitment to accuracy in order processing and documentation

Ability to work independently whilst also collaborating effectively within a team environment

Problem-solving mindset with the capacity to identify issues and implement practical solutions

Knowledge of photonics, electronics, or precision manufacturing is preferred but not essential

Founded in 2007 and headquartered in Xi’an, China, Focuslight Technologies Inc. is a fast-growing public company (Shanghai: 688167) that specializes in developing and manufacturing high-power diode laser components and materials, laser optics, as well as photonics module and system solutions focusing on optical communication, consumer electronics, pan-semiconductor, automotive, and medical and health applications. Focuslight has expanded its global footprint through strategic acquisitions including LIMO GmbH in 2017 and SUSS MicroOptics SA in 2024 (now as Focuslight Switzerland SA). With the acquisition of assets from ams OSRAM in 2024, Focuslight extends its business to be a global photonics foundry by providing global photonics industry process development and manufacturing service under the brand of Heptagon.