Full Time Client Success Executive Jobs, Salary up to MYR 4,200 in Moby Money Selangor - Maukerja

CLIENT ACCOUNT MANAGER

Job description:

Location: Petaling Jaya

About Moby

Moby is a leading provider of innovative payment solutions, empowering businesses to simplify transactions and enhance their customer experiences. With a diverse suite of products, including Moby Terminal (Payment Terminal), Moby Smartpay (Virtual Terminal), Moby Checkout (Payment Gateway), Moby Paylink (Payment Link), and Moby Paylater (Buy Now Pay Later), we offer comprehensive solutions tailored to meet the evolving needs of merchants across industries.

Role Overview

The Client Account Manager is responsible for managing and growing a portfolio of key client accounts by building strong relationships, executing commercial agreements, driving sales performance and ensuring high standards of service delivery. This role acts as the primary point of contact for clients while working cross-functionally with internal teams to achieve business objectives.

Job Description

• Serve as the primary point of contact for assigned clients, managing all account-related communications and needs.
• Cultivate and maintain strong, long-term relationships with key client decision-makers.
• Conduct regular on-site and off-site visits to clients’ retail outlets, restaurants and business premises to strengthen partnerships.
• Proactively address client issues, ensuring timely resolution and escalation where necessary.
• Maintain excellent relationships with principals and strategic partners.
• Develop and implement strategic account plans to drive growth, retention and client satisfaction.
• Build tailored business plans for each assigned customer, aligned with commercial policies and client objectives.
• Evaluate and anticipate customer needs, proposing win-win solutions and identifying collaboration opportunities.
• Identify opportunities to increase Average Order Value (AOV) and GMV through upselling, cross-selling and strategic recommendations.
• Create and present Reports and Data Analysis on merchant performance and devise plans accordingly.

Qualifications

• Bachelor's degree in Business, Marketing, Finance or related discipline.
• 1 to 3 years of experience in account management, merchant success, partner management or sales within fintech, payments, e-commerce, or related industries.
• Demonstrated success in driving revenue growth and managing client relationships.
• Strong commercial acumen with the ability to translate merchant needs into actionable strategies.
• Excellent communication, negotiation, and presentation skills.
• Proficiency with CRM platforms and data analysis tools.
• Desired Attributes
• Results-oriented and self-driven with a proactive, strategic mindset.
• Ability to juggle multiple accounts while prioritizing initiatives and deadlines.
• Experience interpreting business performance metrics and leveraging insights for growth.
• Merchant-centric mindset with an emphasis on service excellence and long-term partnerships.

What We Offer

• Competitive basic salary (RM 3000 – 4200); Negotiable based on experience, knowledge and skills.
• Full training and onboarding program at our office (product knowledge, system walkthroughs, sales demos).
• Vibrant, supportive team culture where your ideas and efforts are valued.

How to Apply

Submit your resume today to *************— shortlisted candidates will be invited for an interview

Job Type: Full-time

Benefits:

• Medical Benefits
• Insurance
• WFH Arrangements
• Team Building
• Employee Wellness
• Staff Recognition Award
• Company Luncheon/Dinner
• Transport Allowance
• Training & Development
• Birthday Leave
• Additional Annual Leaves
• Laptop Provided

Work Location: In person

Job Type: Full-time

Pay: RM3,000.00 - RM4,200.00 per month

Benefits:

• Additional leave
• Flexible schedule
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Work from home

Work Location: In person