Full Time Customer Service cum Sales Assistant Jobs, Salary up to MYR 1,700 in NESQ Resources (M) Sdn. Bhd. Negeri Sembilan - Maukerja

Key Responsibilities:

1. Customer Service & Support

• Respond promptly to customer inquiries via WhatsApp, social media, email, or phone calls.
• Provide accurate information regarding products, pricing, stock availability, and shipping times.
• Handle and resolve customer complaints, returns, or exchange requests professionally and efficiently.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.

2. Sales & Promotion

• Assist customers in finding the right products and provide recommendations to encourage upselling and cross-selling.
• Follow up with potential leads or abandoned carts to close sales.
• Assist in executing promotional campaigns and achieving monthly sales targets.
• Record and track daily sales transactions accurately.

3. Order Processing & Fulfillment (Packing)

• Manage and process daily customer orders from various platforms (e.g., Website, WhatsApp, Shopee, TikTok Shop).
• Pick and Pack: Accurately retrieve items from inventory and pack orders securely to prevent damage during transit.
• Print airway bills (AWB), invoices, and attach correct shipping labels to parcels.
• Arrange delivery and coordinate with courier services for daily parcel drop-offs or pick-ups.
• Update order tracking statuses and notify customers once their items have been shipped.

4. Inventory & Administrative Tasks

• Conduct regular stock counts and report low-stock items to management.
• Keep the packing station and store/warehouse area clean, organized, and well-maintained.
• Ensure sufficient packaging supplies (boxes, bubble wrap, tape, flyers) are always available.

Pay: From RM1,700.00 per month

Benefits:

• Cell phone reimbursement
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person