The Services required are set out as follows:
1. Student Emotional & Behavioural Support
a. First line of support for students
b. Provides one-on-one pastoral support for students who are
anxious, distressed, withdrawn or emotionally overwhelmed
c. Uses restorative practices, active listening andde-escalation
strategies to manage situations constructively
d. Builds trusting relationships and creates a safe,confidential
space for students to share concerns
e. Promotes positive coping strategies, emotional regulationand
resilience
2. Case Management & Well-being Monitoring
- Identifies, monitors and supports students who may be
vulnerable or at risk (e.g. mental health, social, orfamilyrelated
concerns)
- Maintains regular check-ins and track changes in student
behaviour, attendance and well-being
- Works collaboratively with Year Heads (YH), School
Counsellors and Discipline Mistress to ensure coordinated
support
- Keeps accurate, confidential records of incidents,
interventions and student progress
3. Safeguarding & Crisis Intervention
- Responds promptly to incidents such as emotional
breakdowns, conflicts or aggressive behaviour
- De-escalates situations while prioritising the safety andwellbeing
of all students involved
- Provides immediate emotional support and helps stabilise
students during crisis
4. Preventive & Well-being Programmes
- Plans, conducts or supports Social-emotional learning(SEL)
and Peer support initiatives
- Supports early intervention efforts to prevent escalationof
behavioural or emotional issues
- Encourages peer connectedness
5. Family & Stakeholder Engagement
- Communicates sensitively with parents/guardians regarding
student well-being and behavioural concerns; when needed
- Coordinates with external agencies (e.g. social services,
mental health professionals) when additional support is
required
Qualification:
The Personnel shall minimally possess a Diploma inCounselling,
Psychology, Social Work, Education or a related discipline
He/ she should preferably have the following primary schoolstudent
handling skills and experience:
Skills
- Strong empathy and interpersonal skills, with the abilityto build
trust and rapport with students.
- Good communication, active listening skills and relatableto
students between ages 7 to 12 years old.
- Ability to remain calm, patient, and composed inchallenging
situations involving student meltdowns.
- Basic student conflict resolution and behavior managementskills.
- Ability to maintain confidentiality and exercise soundjudgement.
Experience
- 2 years of experience in primary school studentwell-being,
pastoral care or behavioural support programmes; OR
- 2 years of exposure to counselling, mentoring or guidingprimary
school students with social-emotional needs.
Personnel to be deployed at the following hours:
- Mondays to Fridays: 7:15am to 2:45pm,inclusive of 1hr lunch break