- Singapore
Full Time ServiceNow Solution Architect (CSDM) Contract Jobs, Salary up to SGD 12,750 in ICON OUTSOURCING - Maukerja
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Job Description
Responsibilities
Responsibilities
Own end-to-end solution architecture across discovery, design, build, testing, deployment and hypercare, acting as the senior design authority for assigned engagements.
Define CSDM-aligned service and application models, including business applications, application services, technical services, service offerings, ownership, lifecycle states and relationships.
Assess CMDB and CSDM maturity; establish practical roadmaps for data quality, governance, service modelling, reconciliation, certification and adoption.
Translate business outcomes and product roadmaps into coherent platform capabilities, avoiding unnecessary customisation and duplication across modules.
Provide informed guidance on ServiceNow platform subscriptions, product packaging, entitlements, fulfiler and requester personas, consumption considerations and the architectural implications of licensing choices.
Partner with sales, solution consulting, commercial and delivery teams to validate that proposed capabilities, scope and assumptions align with the intended subscription footprint.
Design responsible AI-enabled solutions using relevant ServiceNow platform capabilities, including generative AI, conversational experiences, intelligent search, summarisation, automation and agentic workflows where appropriate.
Evaluate AI use cases for business value, data readiness, security, privacy, human oversight, explainability, operational controls and measurable adoption.
Define platform governance, architecture principles, integration patterns, development standards and technical guardrails for enterprise-scale implementations.
Lead executive workshops and design sessions; communicate trade-offs clearly to business, C-suite, security, enterprise architecture and delivery stakeholders.
Produce high-quality solution designs, architecture decisions, data models, integration designs, estimation inputs, roadmaps and governance artefacts.
Mentor architects and developers, support pre-sales, and strengthen reusable assets and capability across the ServiceNow practice.
Technical Skills
6+ years of ServiceNow experience, including 3+ years in a solution architect, platform architect or senior technical lead role.
Demonstrable CSDM and CMDBarchitecture experience in complex enterprise environments, including servicemodelling and governance.
Minimum three end-to-end ServiceNow implementations with direct architecture responsibility.
Strong hands-on platform skills across JavaScript, business rules, script includes, client scripts, FlowDesigner and Glide APIs.
Experience designing REST/SOAP integrations, IntegrationHub and MID Server solutions, including security, resilience and support considerations.
Experience shaping platform roadmaps, subscription-aligned solution options, AI or automation use cases, and architecture governance.
Excellent stakeholder communication, with the ability to engage confidently from engineering teams to C-suite leaders.
Ability to balance product best practice, enterprise architecture, delivery pragmatism, commercial constraints and long-term platform health.
ICON OUTSOURCING
Own end-to-end solution architecture across discovery, design, build, testing, deployment and hypercare, acting as the senior design authority for assigned engagements.
Define CSDM-aligned service and application models, including business applications, application services, technical services, service offerings, ownership, lifecycle states and relationships.
Assess CMDB and CSDM maturity; establish practical roadmaps for data quality, governance, service modelling, reconciliation, certification and adoption.
Translate business outcomes and product roadmaps into coherent platform capabilities, avoiding unnecessary customisation and duplication across modules.
Provide informed guidance on ServiceNow platform subscriptions, product packaging, entitlements, fulfiler and requester personas, consumption considerations and the architectural implications of licensing choices.
Partner with sales, solution consulting, commercial and delivery teams to validate that proposed capabilities, scope and assumptions align with the intended subscription footprint.
Design responsible AI-enabled solutions using relevant ServiceNow platform capabilities, including generative AI, conversational experiences, intelligent search, summarisation, automation and agentic workflows where appropriate.
Evaluate AI use cases for business value, data readiness, security, privacy, human oversight, explainability, operational controls and measurable adoption.
Define platform governance, architecture principles, integration patterns, development standards and technical guardrails for enterprise-scale implementations.
Lead executive workshops and design sessions; communicate trade-offs clearly to business, C-suite, security, enterprise architecture and delivery stakeholders.
Produce high-quality solution designs, architecture decisions, data models, integration designs, estimation inputs, roadmaps and governance artefacts.
Mentor architects and developers, support pre-sales, and strengthen reusable assets and capability across the ServiceNow practice.
Technical Skills
6+ years of ServiceNow experience, including 3+ years in a solution architect, platform architect or senior technical lead role.
Demonstrable CSDM and CMDBarchitecture experience in complex enterprise environments, including servicemodelling and governance.
Minimum three end-to-end ServiceNow implementations with direct architecture responsibility.
Strong hands-on platform skills across JavaScript, business rules, script includes, client scripts, FlowDesigner and Glide APIs.
Experience designing REST/SOAP integrations, IntegrationHub and MID Server solutions, including security, resilience and support considerations.
Experience shaping platform roadmaps, subscription-aligned solution options, AI or automation use cases, and architecture governance.
Excellent stakeholder communication, with the ability to engage confidently from engineering teams to C-suite leaders.
Ability to balance product best practice, enterprise architecture, delivery pragmatism, commercial constraints and long-term platform health.
ICON OUTSOURCING
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