The job scope for a
Customer Service Executive
at a
Primary Math Education Centre
includes a variety of administrative and customer-oriented responsibilities. Here's a breakdown of the key duties:
Primary Responsibilities:
Customer Service & Relationship Management:
Handle enquiries from parents and students about the
Concept Math programme
and lessons.
Build and maintain strong relationships with students, parents, and other stakeholders.
Administrative & Operational Support:
Perform basic bookkeeping/accounting tasks, including
fee collection
and ensuring
accurate records
.
Enrol new students and maintain an up-to-date
student database
.
Schedule classes and maintain the
orderliness
of the centre to ensure a safe and conducive learning environment.
Student Management:
Address and manage requests related to
class replacements
or
transfers
.
Ensure accurate tracking and updating of student records and preferences.
Resource Management:
Manage the inventory of
teaching resources
and
office supplies
.
Liaise with
vendors
to order supplies and coordinate necessary services.
Administrative Tasks:
Prepare and print worksheets
and other teaching materials.
Create and manage presentations
, signage, and promotional materials such as slides, banners, TV content, and notices for bulletin boards and social media (Facebook).
Support for Centre Head:
Manage appointments and schedules for the
Centre Head
.
Other Ad-Hoc Duties:
Perform any other reasonable tasks or duties to support the smooth operation of the Centre.
Concept Math is a Renowned, Globally Recognised Education Centre under the Indigo Education Group offering Mathematics Tuition classes for Primary School students (Primary 1 to Primary 6).
We are located beside Novena & Beauty World MRT stations.
For more information, please visit our website at *************