Full Time Service Desk Agent Jobs, Salary up to SGD 3,000 in Opus IT Services Pte Ltd - Maukerja

Location: SUTD, Upper Changi Road
Employment Type: 2-Year Contract
Salary: $2800 - $3000

Minimum Qualification: Local Poly or Higher NITEC

Working Hours

This role operates on a rotating staggered shift basis. All shifts will be rotated among team members.

• Shift 1: 8:00 AM – 5:00 PM + alternate Saturday, 8:30 AM – 1:00 PM
• (Saturday duty at least twice per month)
• Shift 2: 8:00 AM – 6:00 PM

(No Saturday duty)

• Shift 3: 12:00 PM – 10:00 PM

(Required approximately twice per month)Candidates must be comfortable working on staggered shifts and occasional Saturdays.

Job Responsibilities

• Provide Level 1 IT technical support to users via phone, email and remote assistance tools.
• Assist users with technical issues and provide clear step-by-step guidance remotely.
• Log, track and follow up on incidents, service requests and problems through to resolution.
• Escalate issues to the appropriate support teams when required.
• Ensure incidents and service requests are handled professionally and within the required timeframe.
• Provide timely updates to users on the status of their requests.
• After completing helpdesk training, support on-site IT operations when required.
• Perform general IT administration and other duties as assigned.

Requirements

• Minimum 1 year of experience in a Service Desk, Helpdesk or On-site IT Support environment.
• Good working knowledge of Windows 11 and macOS.
• Strong English communication skills, both written and verbal.
• Good telephone and customer service skills.
• Strong troubleshooting and problem-solving abilities.
• Good interpersonal skills with a customer-focused attitude.
• Able to remain calm, professional and composed when handling users, including during urgent or challenging situations.
• Self-motivated, proactive and willing to take initiative.
• Able to work effectively as part of a team.
• Good at explaining technical issues clearly to non-technical users.
• Willing to work rotating staggered shifts and alternate Saturday duties.

What We're Looking For

We are looking for a customer-focused IT support professional who is comfortable speaking with users, troubleshooting issues remotely and working in a team-based Service Desk environment.

If you enjoy IT troubleshooting, helping users and providing quality customer service, this could be a good opportunity to develop your Service Desk and on-site IT support experience.

Pay: $2,800.00 - $3,000.00 per month

Education:

• Local Polytechnic Diploma (Required)

Experience:

• Onsite IT enviornment: 1 year (Required)

Work Location: In person