Full Time Guest Experience Lead (Trifecta Surf Club) Jobs, Salary up to SGD 3,800 in Steezy Central Region (Singapore) - Maukerja

Apply here now!

*************

As the Guest Experience Lead of TRIFECTA Surf Club, you’ll lead the team responsible for creating exceptional guest experiences every single day. More than just running operations, you’ll shape the culture on the floor, develop your team, and ensure every guest leaves feeling looked after, inspired and excited to return.

This is a hands-on leadership role for someone who thrives in fast-paced environments, enjoys coaching others, and takes pride in building a team that delivers consistently great experiences. From daily operations and staffing to training, safety and service standards, you’ll be at the heart of what makes TRIFECTA special.

Team Leadership

Lead and manage the GX team across all shifts

Run daily briefings, task allocation, and handovers

Coach and develop the team in real time on the floor

First escalation point for guest issues, team conflicts, and operational gaps

Scheduling

Build and optimise the GX team roster

Plan staffing around peak periods and demand

Manage cover, swaps, and last-minute changes

Operations, Systems & Machines

Operate and oversee [wave machine / snow equipment and slope management] to standard

Maintain working knowledge of booking platform, POS, and scheduling tools

Conduct equipment and facilities checks; escalate maintenance issues promptly

Enforce safety protocols, club rules, and premises standards

Training & Development

Onboard new GX Executives and maintain consistent service standards

Run ongoing training, product knowledge sessions, and skills refreshers

Reporting

Attend weekly [Surf / Snow] operations management meetings

Report to Duty Manager on team performance, scheduling, and KPIs

Maintain shift logs and incident records

Guest Experience & Sales

Model and enforce the highest standard of guest interaction

Handle escalated guest situations and service recovery

Drive in-venue conversion on memberships, packs, and upgrades

Requirements

Required

Minimum 2 years in a guest-facing or team leadership role

Able to manage a team roster and floor operations independently

Strong communicator with good conflict resolution and decision-making skills

Comfortable with booking systems, POS, and operational equipment

Available on weekends, peak periods, and public holidays

Advantageous

Prior experience at Trifecta or in surfing, or action sports

Familiarity with Rezerve or similar platforms

Experience training or mentoring junior staff

Active interest in surfing
TRIFECTA by The Ride Side is Asia's first surf-snow-skate destination, offering snowboarding, surfing and skating all in one place, in one day in the heart of Singapore. Bringing mountains and waves to the tropics, TRIFECTA is a space for self-expression and aims to build new culture of youthful collaboration, bringing likeminded sports enthusiasts and lifestyle seekers together.