Full Time OPERANTIONS MANAGER Jobs, Salary up to MYR 10,000 in Prima Lab Selangor - Maukerja

Job Responsibilities

• Oversee the day-to-day internal operations of the Company and ensure smooth coordination across departments.
• Coordinate manpower planning, staff scheduling, leave coverage and operational resource requirements.
• Monitor daily laboratory support operations, customer service, logistics, procurement, inventory and administrative activities.
• Work closely with the Laboratory Director and laboratory team to ensure operational requirements are effectively supported.
• Ensure issues are properly assigned, followed up and resolved within the expected timeline.
• Monitor key operational indicators such as turnaround time, pending cases, complaints, stock availability, equipment downtime and other operational exceptions.
• Identify recurring operational issues and implement practical improvements to workflows, processes and internal coordination.
• Develop and maintain clear internal processes, responsibilities and escalation procedures.
• Coordinate with suppliers, service providers, couriers and other external parties to ensure operational continuity.
• Support budgeting, cost control and efficient utilisation of manpower and company resources.
• Lead and guide the administrative and operational teams to improve accountability, teamwork and service standards.
• Support quality, regulatory and accreditation requirements in coordination with the Laboratory Director and Quality team.
• Prepare regular operational updates and reports for the CEO.
• Support implementation of new systems, automation and digitalisation initiatives.
• Carry out other operational improvement projects assigned by the CEO.

Job Requirements

• Bachelor's Degree in Business Administration, Management, Healthcare Management, Medical Science, Biomedical Science or a related discipline.
• Minimum 7–10 years of working experience, preferably with at least 3 years in an operations or management role.
• Experience in healthcare, medical laboratory, diagnostics or another regulated service industry is an added advantage.
• Strong operations management and cross-department coordination skills.
• Strong people management skills.
• Able to take ownership of issues and follow through until resolution.
• Experience in manpower planning, workflow management, procurement, inventory or administrative operations.
• Comfortable working with operational data, KPIs and management reports.
• Strong problem-solving and organisational skills.
• Able to identify process weaknesses and implement practical improvements.
• Experience with quality management systems, ISO standards or regulated environments is an added advantage.
• Comfortable using business management systems and digital workflow tools.

Pay: RM7,000.00 - RM10,000.00 per month

Work Location: In person