Part Time Guest Experience Associate (TRIFECTA Surf Club) Jobs, Salary up to SGD 2,800 in Steezy Central Region (Singapore) - Maukerja

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As a Guest Experience Associate at TRIFECTA Surf Club, you are the key touchpoint for all guests entering the club. You ensure a seamless, safe, and energising experience—from first-time surfers to advanced riders—by guiding them through bookings, gear, and wave readiness.

You play a critical role in balancing

guest experience, safety, and surf operations

, creating a confident and enjoyable environment for every rider stepping onto the wave.

You are responsible for delivering a seamless, high-energy, and personalized guest experience across all touchpoints—from arrival to departure—while embodying the lifestyle and community spirit of Trifecta’s surf club culture. You will act as both a service professional and brand ambassador, ensuring every guest feels welcomed, informed, and inspired.

The primary responsibilities for this position include:
Surf Guest Experience & Onboarding

Welcome and engage guests arriving for surf sessions

Anticipate guest needs and deliver personalised recommendations

Assess guest experience level (first-timer, beginner, intermediate, advanced)

Guide guests through onboarding: Registration & waiversSafety briefings and session expectationsFlow of the surf sessionLog book orientation

Build confidence and comfort, especially for first-time surfers

Surf Operations Coordination

Manage check-in flow to ensure sessions start on time

Coordinate closely with: Surf instructorsRental/retail team leads (board sizing, fittings)

Monitor session schedules and manage guest flow in and out of the surf area

Assist with:
Surfboard selection (based on skill level)

Rash guards and safety gear

Ensure guests are properly equipped before entering the wave area

Identify and escalate any equipment or fit issues

Safety & Wave Readiness

Enforce surf safety protocols and facility rules

Ensure all guests understand: Wave etiquetteTurn-taking and positioningEmergency stop signals and instructions

Monitor guest readiness and escalate safety concerns when needed

Guest Education & Experience Enhancement

Educate guests on: Basic surf techniques and expectationsSession flow and progression levels

Recommend: Surf applicable classesMemberships or repeat sessionsRelevant retail gear (boards, apparel, accessories)

Assist guests with website navigation, waivers, and onboarding processes

Provide wayfinding and ensure smooth movement across the club

Coordinate with instructors, retail, and operations teams to enhance experience

Service Excellence & Environment

Uphold high standards of customer service and brand experience

Maintain cleanliness, safety, and organisation of guest-facing areasIncludes spatial housekeeping – Ensuring all FOH areas are neat and tidyEquipment housekeeping – To check all equipment is in working order and safe to use

Handle guest feedback, complaints, and service recovery professionally

Maintain strong knowledge of club’s offerings

Recommend suitable packages, sessions, and experiences based on guest profiles

Support upselling of memberships, programmes, and retail products

Administrative

Process transactions accurately (POS systems, bookings, payments)

Maintain accurate records of guest interactions and bookings

Support reporting and operational tracking where required

Support walk-in guests and upsell surf experiences

Handle guest concerns (e.g., delays, session issues, equipment discomfort)

Provide prompt and empathetic service recovery

Work with team leads to resolve issues efficiently

Requirements

18 years old and above

Experience in concierge, or sports/recreation environment preferred

Basic knowledge of surfing (highly advantageous)

Familiarity with rental gear or willingness to learn quickly

Strong customer service and hospitality mindset

Confident communication and ability to guide guests clearly

Ability to stay calm under pressure in a fast-paced environment

Strong coordination and multitasking skills

Team player with proactive attitude

Willing to work weekends, peak periods, and holidays
TRIFECTA by The Ride Side is Asia's first surf-snow-skate destination, offering snowboarding, surfing and skating all in one place, in one day in the heart of Singapore. Bringing mountains and waves to the tropics, TRIFECTA is a space for self-expression and aims to build new culture of youthful collaboration, bringing likeminded sports enthusiasts and lifestyle seekers together.